Manager of Billing Systems & Data Integrity bei Casella Waste Systems, Inc.

Position Summary:

Casella Waste Systems is seeking a dynamic and experienced Manager of Billing Systems & Data Integrity to oversee the administration and optimization of our billing systems and processes. This role is responsible for maintaining the integrity and accuracy of financial and operational data, ensuring compliance, and driving operational efficiency. The successful candidate will lead a team of billing systems administrators and billing analysts to work cross-functionally to develop solutions that support the scalability and reliability of our billing operations.

Hiring Range: $100,000-$130,000 per year based on experience

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and manage a team of Billing Systems Administrators, fostering a collaborative and productive work environment.
• Develop and execute training programs to enhance team expertise in billing systems and data protocols.

Billing Systems Administration:

• Oversee the administration and maintenance of the hosted SoftPack billing system to ensure continuous uptime and optimal performance.
• Develop, implement, and maintain policies and procedures for automated customer billing tailored to the waste management industry.
• Ensure billing accurately reflects customer charges, that payments are applied correctly, and disputes or inaccuracies are resolved promptly.

Data Integrity & Compliance:

• Implement and maintain data quality standards to ensure accurate and consistent financial and operational data across all platforms.
• Oversee data integration processes for acquisitions, ensuring seamless incorporation into existing systems.
• Ensure compliance with industry regulations, company policies, and best practices for billing and data management.

System Optimization & Process Improvement:

• Collaborate with IT and finance teams to optimize billing systems, identify opportunities for automation, and streamline processes.
• Lead initiatives to upgrade, integrate, or implement new billing technologies and systems to support business growth.

Analytics & Reporting:

• Generate and analyze billing reports to track key performance metrics and identify trends.
• Provide actionable insights based on data analysis to support decision-making and improve billing operations.
• Collaborate with cross-functional teams to design and enhance intelligent dashboards and reporting tools for better business insights.

Strategic Collaboration:

• Partner with finance and operations teams to gather and address data management and functionality requirements.
• Support departmental budgeting, strategic planning, and procedural change initiatives to enhance billing and data workflows.

Education, Experience & Qualifications:

The successful candidate will have a bachelor’s degree in Accounting, Finance, Business Administration, Information Technology, Data Science, or a related field. Proven experience in billing systems administration, data management, and process improvement, along with strong leadership and team management skills and a demonstrated ability to guide and mentor teams is a must. Comprehensive knowledge of automated billing systems and financial applications, preferably in the waste management or utility sector and expertise in acquisition integration and managing data transitions in a post-merger environment.

Proficient in data analysis, reporting, and business intelligence tools and excellent communication and problem-solving skills, with the ability to work collaboratively across departments.

Attributes:

Organized, team-oriented individual who is dependable, demonstrates leadership and decision-making skills, is able to prioritize, work in a fast-paced environment, a strong attention to detail and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits:

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

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