South Shore Bank - Deposit Services Officer bei South Shore Bank

SUMMARY 

The Deposit Services Officer Is responsible for ensuring the accurate and efficient processing of deposit related transactions and functions. This role supports the Bank(s) deposit servicing team including account maintenance, transaction processing, regulatory compliance, and branch support for deposit products and services. This role will include the management of the Banks(s) overdraft program and compliance with all applicable rules and regulations. The Deposit Services Officer will be responsible for managing the Bank(s) portfolio of Individual Retirement clients and associated regulations. This role requires a combination of decision making, attention to detail, and effective issue management. The Deposit Services Officer will be required to possess a deep understanding of a multitude of processes with regulatory requirements & ramifications. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Manage the daily deposit services activities including account opening maintenance, closures, and exceptions processing.
• Ensure accurate and timely processing of return item maintenance, monitor and resolve errors or exceptions and rejected items relating to deposit products
• Assist with the reconciliation of deposit accounts and investigation of discrepancies which includes daily settlement and Inclearing proof to ensure the bank is in balance with its correspondents & the Federal Reserve. 
• Maintain accurate and up to date records in compliance with internal policy and external regulatory requirements
• Collaborate with branches and customer service teams to resolve customer inquiries and issues related to deposit products
• Manage compliance with state and federal regulations and Bank policy pertaining to the functions within the department, specifically, retirement products, overdraft privilege, levies, 18-65 compliance and Garnishment Rules. 
• Monitor end-user error ratios and keep the Director of Deposit Operations informed of suspicious activity, unauthorized changes, or an increase in errors.
• Manage the Records Retention process for the Deposit Services. This includes monitoring retention, storage locations, destruction and creating documentation according to requirements.
• Manage the annual Abandoned Property Escheatment process for the bank according to State Law.
• Administrative tasks such as approving timecards, monitoring vacation requests and ensuring adequate staffing & management levels are adhered to.
• Assist with preparing materials for ALCO meeting.
• Promote a culture of continuous improvement with discipline around end-to-end workflow/processes; participate and collaborate in the review and recommendation of operational systems and delivery channels, automate key processes where possible.
• Assist in the coordination of internal and external audit, exams, and reviews.
• Provide related operational support and guidance to staff as needed.
• Complete all internal Company training as assigned and required.
• Adhere to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Company culture.

Consider this description to be the foundation of your job, not its boundaries.  Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

SUPERVISORY RESPONSIBILITIES

Manage a team of 6. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• Minimum 5 years’ experience in Deposit Operations
• Management experience preferred; will consider continued progression and development in leadership skills. 
• FIS deposit system knowledge preferred.
• Sound knowledge of deposit account rules, regulations, and guidelines, including, but not limited to, wire transfer, garnishment, levy’s. 
• Strong written and verbal skills. 
• Quality focused and detailed-oriented. 
• Ability to work effectively and supportively with managers & staff.

SKILLS

• Knowledge of the banking and financial services industry including federal laws and regulations.
• Willingness to gain new knowledge and technical skills.
• Intermediate typing skills to meet the production needs of the position.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

KEY POINTS

For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow.  While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.

Pay Range Disclosure

The pay range for this position is $105,229.34 to $145,817.80 per year and is the lowest to highest salary Charlesbridge in good faith believe we would pay for this role at the time of this posting. The Company may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.   

EOE/F/M/Vet/Disabled