Platzhalter Bild

SUPPORT TECH TIER 1 (OKC/FT) bei Mathis Brothers

Mathis Brothers · Oklahoma City, Vereinigte Staaten Von Amerika · Onsite

Jetzt bewerben

EXAMPLES OF WORK PERFORMED FOR SUPPORT TECH TIER 1:

  • Answer staff calls and assist with questions in person and via phone on all company supported applications
  • Troubleshoot basic computer problems
  • Determine source of computer problems
  • Advise staff on appropriate action
  • Serve as liaison between staff and Tier 2 teammates to resolve issues
  • Provide recommendations on company application and hardware purchases
  • Document resolutions for future reference
  • Examples could include; Add, update and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix.
  • Troubleshoot printing, desktop hardware and software, user permission issues and point of sale hardware
  • Perform any other duties as directed by management

Perks that come with the job as Support Tech Tier 1:

  • Fun work environment!
  • Benefits Package: Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
  • Paid Vacation
  • Employee Discounts 10%
  • Gym onsite

EMPLOYMENT STANDARDS FOR SUPPORT TECH TIER 1:

  • Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred.
  • Experience with hardware and software installation in a PC environment.
  • General knowledge of new technologies and business software.
  • Knowledge of windows desktop products and of setting up new users in active directory.
  • Ability to administer user email accounts and support networked printers and multi- function printing devices; working knowledge of PC components.
  • Ability to manage multiple projects, activities, and tasks simultaneously.
  • Facilitation and change management skills.
  • Highly developed verbal and written communications.
  • Ability to learn and comprehend new technologies with minimal management.
  • Basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members.
  • Positive attitude when working with customers.
  • Knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 45 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

*Non-Safety Sensitive*

Jetzt bewerben

Weitere Jobs