Senior Collections Specialist bei Anders

The Finance Department of one of the fastest-growing accounting firms in the country is seeking a Senior Collections Specialist who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential. 

In this role, you will play a critical role in managing the firm’s accounts receivable portfolio. This position is responsible for the collection of outstanding client invoices, ensuring timely follow-up and resolution of outstanding invoices. The ideal candidate will have strong communication skills and an ability to negotiate effectively.

What You’ll Do:  

• Manage portfolio of client accounts to ensure timely collection of outstanding invoices
• Communicate professionally with clients via phone, email, and written correspondence to resolve billing issues and secure payments.
• Collaborate with Practice Group Leaders and Senior Management on specific practice areas as it relates to their billing and collections initiatives
• Evaluate client payment trends and escalate delinquent accounts as necessary
• Negotiate terms for settlements and payment plans with delinquent clients
• Utilize financial data to identify trends, patterns and opportunities for process improvements
• Prepare regular reports on collection performance and trends for senior management
• Maintain accurate records of collection activities in the firm’s financial systems
• Maintain documentation of collection policies and procedures
• Provide problem solving assistance and participate in large department projects
• Establish and maintain effective working relationships with clients, client facing professionals and staff

What We’re Looking For:   

• Excellent written and oral communication skills
• Strong organization skills
• Negotiation skills
• Detail-oriented with high degree of accuracy
• Excellent analytical and troubleshooting skills
• Strong client service skills with the ability to interact with all levels of management
• Able to operate in a fast moving, team-oriented collaborative environment with tight deadlines
• Proficient use of financial, accounting and collections systems
• Working knowledge of accounting principles, practices and procedures
• Ability to exercise discretion and strong judgment when handling confidential information

Your Qualifications:  

• 5+ years of billing and collections experience in a CPA firm, law firm or professional services firm
• Bachelor's degree required
• Working knowledge of CCH Practice Management preferred
• Strong working knowledge of Excel and Word