Part-Time Customer Experience Associate - Youth - Programming bei City of Jacksonville, FL
City of Jacksonville, FL · Jacksonville, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Jacksonville
About the Department
The Jacksonville Public Library Department is actively seeking 2 Part-time Customer Experience Associate- Youth to present early childhood Storytime in library and outreach settings.
Do you love reading aloud, singing silly songs, and sparking joy in young children? We’re looking for an enthusiastic and dependable Early Childhood Outreach Facilitator to deliver predesigned early literacy programs—primarily at outreach sites, with potential opportunities to present in libraries. Additionally, we are seeking a Storytime Substitute to fill in at branches and outreach locations when the regular presenter is unavailable.
Early Childhood Outreach Presenter (20 hours/week): This role primarily works Monday through Friday, 8:30 a.m.–12:30 p.m., with a home base at the University Park Library for supply pickup and program preparation. Program assignments may change based on organizational needs. During summer, this position may also deliver programs to older children in summer camps.
Storytime Substitute (20 hours/week):
This role primarily works Monday through Friday, 8:30 a.m.–12:30 p.m., with a home base at the University Park Library for supply pickup and program preparation. The position is ideal for someone who enjoys engaging with children ages 0–5 and their caregivers through stories, music, movement, and play. In addition to program facilitation, this position includes office tasks and general program preparation.
Position Duties
- Prepares, and conducts a variety of programs and activities to encourage the use of the library by children and young adults, including, but not limited to, school and community outreach.
- Works with the Youth Learning staff in the presentation of programs and services for children and teens.
- Assists with ideas for programs and collects necessary materials.
- Reads, tell stories, performs puppet shows, and interacts closely with children.
- Provides direct assistance to patrons with basic information regarding use of library materials, equipment, and services.
- Circulates library materials and answers reference questions.
- Researches complex questions.
- Has access to and maintains the integrity of confidential customer information.
- Interprets policy and explains procedures to the public.
- Responds to customer concerns and complaints and conducts conflict resolution.
- Maintains and cultivates contact with the general community, the public, schools, teachers, other libraries, city employees.
- Operates standard office and library equipment such as personal computers or mobile devices using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
- Demonstrates proficiency in the City of Jacksonville Core Competencies.
- Performs related work as required.
Minimum Qualifications
- Knowledge of recreational and developmental needs of children and young adults along with the knowledge of community interests, trends, and resources and ability to use this information to determine library programming needs.
- Knowledge of library procedures, techniques, and policies.
- Knowledge of library materials in various formats and materials appropriate for various ages and reading levels.
- Knowledge of literature and reference materials.
- Skill in organizing library materials and workflow.
- Ability to translate adults, young adults and children’s needs and interests into effective library services and programs.
- Ability to recommend age-appropriate material.
- Ability to communicate verbally and in writing to persuade, educate, explain and inform.
- Ability to prepare written reports.
- Ability to solve problems.
- Ability to research and evaluate library activities and library procedures.
- Ability to maintain detailed and accurate records.
- Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
- Dependent on assignment, ability to operate a motor vehicle.
Other Qualifications
Open Requirements:
- A Bachelors’ Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field is required.
- Basic computer skills required.
- Experience in education, retail, or library support work is preferred.
LICENSE/CERTIFICATION/REGISTRATION:
- Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.
- Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: [email protected]
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