Branch Supervisor bei THE NORTH COUNTRY SAVINGS BANK

Description

JOB DESCRIPTION – BRANCH SUPERVISOR

Position Title: Branch Supervisor

FLSA Status: Non-Exempt

Department: Retail Banking

Location: Potsdam Branch

Reports to: Director of Retail Deposits and Training

Directly Supervises: Branch Staff

Travel: Minimal (limited to service area of respective branch)

Date Last Revised: January 2024

**This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. **

POSITION SUMMARY:

This position develops and strengthens the customer experience by leading a team that is focused on innovation and adoption of digital, self-serve and interactive technologies. Responsible for coaching and development of staff to retain a motivated and professional work force for the bank. Responsible for scheduling and the day-to-day operations of the branch in addition to annual performance reviews and disciplinary actions for staff under the guidance of the Retail Administration Manager. Perform a variety of complex duties to serve customers/prospective customers by providing excellent customer service with the highest degree of accuracy and professionalism. Fully explores customer needs and takes a sales-oriented approach while achieving solutions. Provides sales leadership and guidance to the team.

ESSENTIAL CHARACTERISTICS OF CANDIDATE:

• A professional who will balance the needs of the Bank with a desire to serve people.
• A strong sense of loyalty to our Bank and our vision.
• A true passion and enthusiasm for the banking industry.
• A professional in every sense of the word; including but not limited to appearance, communication, and conduct.
• An entrepreneurial sense for business development and revenue growth.
• A high degree of comfort with communicating Bank expectations to staff and peers.
• A willingness to be creative in problem-solving.
• Enjoys having fun with people.
• An evangelist for the Bank and our vision.

SPECIFIC JOB FUNCTIONS:

• Maintain knowledge of all branch policies and procedures. 
• Prepare and maintain accurate paperwork according to policies and procedures.
• The daily operation of teller line, vault, and ATM’s according to the banks policies & procedures.
• Perform audits as outlined in the bank’s procedures.
• Maintain an understanding of the trends related to branch business activity (# of accounts, accounts opened, accounts closed, balances, and fee income among others).  
• Review and Approve timecards.
• Provide personnel management for branch staff.
• Manage overall branch office operations.
• Responsible for maintaining office building, grounds, equipment, and fixtures.
• Maintain a team that takes a sales-oriented approach to customer service. 
• Display a consistent effort to build and maintain strong internal and external relationships.
• Support digital, self-serve, and interactive technologies to improve the customer experience.
• Support an innovative digital platform to achieve our goal of increasing digital adoption.
• Assist in establishing and maintaining effective measurements of digital support.
• Assist leadership to define the long-term vision for aligning digital channels across the Bank.
• Handle all types of deposit accounts.
• Maintain a MLO number
• Assist the Regional Loan Manager with mortgage loans in process, originating mortgage and consumer loans, as well as assisting customers with queries concerning our lending services.
• Maintain a solid understanding and knowledge of all retail products and services for both loans and deposits.
• Provide and maintain a professional atmosphere within the branch office.
• Review staff members for formal performance evaluations and recommend compensation adjustments. 
• Counsels’ employees when needed. 
• Coordinate staff training when needed.
• Clearly and comfortably delegates both routine and important tasks and decisions to the appropriate staff.
• Identify the skills and characteristics of individual employees and arrange for them to participate in training that taps into their natural abilities.
• Represent the Bank in public relations activities and community affairs.
• Senior management may assign additional responsibilities, on a branch or bank-wide basis.

SECURITY, COMPLIANCE, AND LOSS PREVENTION RESPONSIBILITIES:

Serve as Facility Security Officer, safeguard facility assets, and oversee facility issues. Maintain procedures for opening and closing the facility. Test facility security equipment and investigate security issues when needed.

Manage risk to control branch losses in all areas; check cashing, customer education on frauds and identity theft, customer education on cardholder responsibilities, and such other risks as may from time to time be identified.

Assist in monitoring Bank Secrecy Act, USA Patriot Act, Community Reinvestment Act, Equal Employment Opportunity, and other pertinent regulations.

work.

JOB REQUIREMENTS:

Ability to read

Ability to write

Completion of all mandatory training

PERFORMANCE FACTORS:

Attendance and Dependability: The manager shall be depended upon to report to work at the scheduled time and is seldom absent from work. The manager shall also be depended upon to complete work in a timely, accurate, and through manner and is conscientious about assignments.

Communication and Contact: The manager communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.

Relationships with Others: The manager works effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the Bank. The manager shall also exhibit a professional manner in dealing with others and works to maintain constructive working relationships. The North Country Savings Bank expects all employees to treat customers and co-workers with dignity, respect, courtesy, and professionalism.

EDUCATION, EXPERIENCE, and SKILLS: Education:

Bachelor’s degree in a related field is preferred, but not required. Commensurate work experience is expected.

Experience:

2+ years leadership experience within the financial services or other related industry.

Extensive background in financial institution operating policies and procedures, banking regulations (state and federal), employee development and public relations.

Skills:

Good management and human resources skills. Strong verbal and written communications skills.

Sound personal sales skills with an ability to develop those skills in subordinates.

AMERICANS WITH DISABILITIES SPECIFICATIONS: Physical Demands

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand for extended periods of time; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch; talk; hear; and see. The employee may occasionally be required to lift and/or move up to 25 pounds.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

I have received and read this job description during my interview process and acknowledge that I am able to perform the essential functions of this job with or without reasonable accommodation.

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Signature Date

Receipt of this job description in no manner constitutes an offer of employment.