About the Department

Summary Objective
The purpose of this position is to patch install, configure and upgrade workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment.
This class works independently, under limited supervision, reporting major activities through periodic meetings.

Position Duties

ESSENTIAL FUNCTIONS

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Provides technical support and deployment of software on clients throughout the Metro enterprise
• Uses enterprise patching platforms to deploy patches and software to identified assets on a regular interval, as well as applying out of band critical patches
• Performs testing on patches released for operating systems and third-party applications to verify their impact on the environment
• Develops and maintains patching scheduled and obtains necessary approvals prior to implementation

• Develops and maintains a representative test group of computers matching special configuration OS (operating system) versions, special use OS versions, and standard OS versions to minimize operation impact of patches
• Prepares, tests, and deploys operating systems upgrades
• Creates batch files, collections, and queries
• Coordinates with agency technical liaisons to establish maintenance windows
• Researches and analyzes the latest vulnerabilities using risk-based analysis, vulnerability management tools, vendor information, and Metro’s risk tolerance to determine priorities in patching
• Research operational impact of patches prior to production deployment using open source and vendor notifications
• Works in conjunction with the Asset Management team to enable stable and consistent OS deployment
• Handles escalated trouble tickets related to troubleshooting patches and their impacts and endpoints
• Works alternating schedules to accommodate established patching windows as needed
• Performs related work as assigned

Minimum Qualifications

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Four (4) years’ experience in server, internet, systems engineer or systems administration in a client/server environment or a professional certification or an equivalent combination of education, training, and experience.

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OTHER MINIMUM REQUIREMENTS:

• Must have upon hire, or obtain within six months of hire, one of the following professional certifications: Microsoft Systems Center Configuration Manager certification, ManageEngine Desktop Central Certification CompTIA Security+, or SolarWinds Patch Manager Academy course
• Must submit to fingerprinting for criminal history check
• Must complete the annual security awareness training
• Must be on 24-hour call
• Must provide one'’s own source of transportation
• Must work a varied schedule
• Must possess and maintain a valid state driver’s license with an acceptable driving history

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Louisville Metro Government is an Equal Opportunity Employer.  ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

Other Qualifications

EOE