Company Background

Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s  dairy processors and, in turn, Irish dairy farmers.  Founded in 1961, the Ornua Co-operative has become Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualized sales of over $4.3 billion and a global team of 2,900 employees. Ornua operates from 10 global business units, including 13 production facilities located worldwide. Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Forto and BEO. Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of ingredients to food manufacturing and foodservice customers around the world.

Ornua’s Values

At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviors, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and  Achieve Great Things Together.

Ornua’s Growth

At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.

Job Summary:

The People Services Advisor is responsible for daily, administrative coordination of general shared service tasks including data entry and maintenance, onboarding, offboarding, employee changes, ticket management, supporting full HR Team for administrative functions amongst other standard Shared Service functions.

The People Services Advisor is responsible for the execution of daily shared service tasks—including data entry and maintenance, onboarding, offboarding, employee changes, and ticket management—while providing administrative support to HR colleagues to deliver a seamless, optimal employee experience.

Essential Job Duties & Responsibilities:

• Serves as subject-matter expert for People Services including general HR questions, advising on policies and pay practices, system expert for both employee and manager usage, general pay and benefit questions, etc.
• Responsible for collaborating with Talent Acquisition, HRBPs, and Managers to support onboarding of new hires by verifying offer letters, launching onboarding modules, ensuring timely completion of checklists, supporting new hire orientation, and setting up new hires for success.
• Manages data entry into multi-systems and ensures data is maintained and accurate. Assists in the creation and processing of standard reports and ad hoc reports as requested by team, stakeholders, vendors, etc.
• Manages incoming People Service tickets to be addressed timely and accurately which requires multi-system processes and communications.
• Responsible for ensuring data accuracy in all systems to pull and manage standard reports on daily, weekly, monthly, quarterly, and annual basis for legal compliance in various functions such as 401K, benefits, state reporting, federal reporting, etc.
• Supports leave management with the administrative tasks for leave requests, accommodation requests, workers compensation claims, etc. – coordinating applicable communication with the employee and/or third-party partners
• Supports payroll and benefits administration tasks with timely and accurate data entry to ensure employee changes are input into the systems within the approved timeframe.
• May support other People Service functions including but not limited to benefit plan builds, internal audits, recordkeeping solutions, various projects, recruitment, training, performance management, policy creation, procedure creation, etc. People Services North America
• Partners with HR colleagues in developing new or improving existing HR business processes and programs
• Assists in Global People Services projects as needed.
• All other duties as assigned.

Required Skills & Abilities:

• Foundational knowledge of general human resources functions including but not limited to policy interpretation, payroll, benefits, etc.
• Foundational knowledge of US employment laws and regulatory compliance.
• Ability to manage data and processes accurately and efficiently in multiple technology platforms including but not limited to Centrally HR, PeopleDoc, and Bloom.
• Strong aptitude for technology usage and future-state development.
• Proficient knowledge of Microsoft Suite platforms.
• Proficient knowledge in reporting including data builds and review through standard and customize reporting.
• Foundational knowledge of benefit programs and how to administer to the general employee population.
• Foundational knowledge of HR compliance and risk assessments with knowledge of internal and external processes.
• Strong written and verbal communication to meet various audiences through multiple media platforms.
• Strong customer focus and ability to interact with employees at all levels
• Ability to work independently and as a team including ability to cross-train others.
• Ability to work remotely and in the office.

Education & Experience:

• Associate’s degree in HR, finance, accounting, business, or related field preferred.
• Minimum of 2 years’ experience in HR, business administration or related experience required; combination of education and related equivalent experience will be considered.
• Minimum of 2 years’ experience using HR technology platforms; experience implementing new HR technologies including pre-planning, build, implementation, and post-go-live support highly preferred.
• Minimum of  2 years’ experience in payroll and benefits administration, preferably in a globally integrated company with multi-state operations
• Bilingual Spanish desirable

About the Work Environment:

This role is primarily an office-based role in a setting that allows for collaboration, productivity, development, and growth.

• Must be able to sit for extended periods of time up to (8) hours a day.
• Ability to be able to interpret information and communicate through various media such as headsets, webcams, phones, emails, etc.
• Ability to move within an office for administrative functions such as accessing the printer, fax, etc. (with or without accommodation).
• Ability to work in an environment with distractions.
• Ability to lift, carry, and move standard office items up to 10 pounds and occasionally up to 25 pounds.
• Ability to travel to various locations throughout the US and potential for international travel.

Ornua North America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Ornua North America participates in E-Verify; applicants must be authorized to work in the U.S.  This position is not eligible for Visa sponsorship.