Mobile Work Business Systems Analyst bei City of Tacoma, WA

About the Department

Tacoma Water is seeking a highly motivated and detail-oriented Mobile Work & Business Process Analyst to provide crucial Subject Matter Expertise (SME) and implementation support. This role is pivotal in optimizing our operational and enterprise business processes, acting as a key liaison with IT and managing the critical mobile technology infrastructure that keeps our field staff connected.

This role is a dynamic combination of operational technology support, business process analysis, and administrative oversight. You'll serve as a super user for core enterprise systems like SAP and the Mobile Work Force Management (MWM) system. Your work will directly contribute to the continuous improvement, implementation, and documentation of vital M&C business processes and enterprise technologies. A significant portion of this role is self-directed, requiring initiative and a proactive approach. You will provide direct analytical support to the Senior Mobile Work Analyst and offer data-driven insights to Tacoma Water Management.

Primary Responsibilities:

Enterprise System Super User & Business Process Analyst

• Act as a SME and super user for core enterprise systems, including SAP and the MWM system.

• Supports Water field staff with all technology providing troubleshooting and maintenance, escalating issues to IT and coordinating with IT and ITAM, as required.

• Perform daily monitoring and analysis of MWM system processes, ensuring consistent use and identifying deviations.

• Be responsible for locating, understanding, and resolving errors between SAP and MWM.

• Analyze current M&C business processes, provide data-driven recommendations for improvements, and create/maintain process documentation.

• Provide analytical and implementation support to senior technical staff, including tracking trends and recommending solutions for reoccurring issues.

Operational Technology & Wireless Administration

• Manage and maintain the complete lifecycle of over 400 mobile lines and devices for Tacoma Water staff.

• Act as the primary point of contact for all wireless accounts, managing orders, escalations, and resolving coverage or billing issues with carriers.

• Serve as the SME for configuring, troubleshooting, and supporting all Water applications on mobile devices.

• Administer the field laptop locker cabinet, ensuring up to 40 laptops are connected, receiving system updates, and functioning efficiently in the field.

• Lead technology projects and upgrades involving mobile phones and Mobile Device Management (MDM) software/processes.

• Ensure the security and responsible lifecycle management of devices, including secure data removal and recycling.

Position Duties

Minimum Education*
Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*
2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment (providing analytical support of technology, such as a work order management system directly related to field tasks and operations)

*Equivalency: 1 year of experience = 1 year of education

Other Qualifications

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.