General Manager (PHGM) (Ashbourne, Derbyshire, GB, DE6 1LE) bei Modern Manufactured Home Communities – Sun Communities

Job Summary

Are you a seasoned operator, leader, or business manager ready to take on a dynamic, client-facing environment — or seeking a fresh challenge in the holiday/leisure sector? Ashbourne Heights, nestled in the scenic Peak District, is seeking an entrepreneurial and people-centric General Manager to lead our park to the next level.

About Ashbourne Heights
Located in Fenny Bentley, Derbyshire, Ashbourne Heights offers visitors a tranquil haven with spectacular views and direct access to the 13-mile Tissington Trail. We provide a mix of accommodation — from luxury caravans and lodges to glamping pods — along with on-site amenities such as an indoor pool, children’s play area, mini-mart, electric car charging, superfast internet and more. We are cashless (card payments only) and operate a prebooking model for many facilities.

We are proud of our reputation: Awarded British Travel Award Gold (UK Parks & Lodges Holidays, 2024) and Gold for UK Short Holidays among others.

Job Duties

As General Manager, you will be responsible for the full Profit & Loss, day-to-day operations, team leadership, guest experience, strategic growth, and stakeholder liaison (owners, local community, regulators).

Key tasks will include:

• Leading, motivating, and developing a multi-disciplinary team (front of house, operations, maintenance, housekeeping, retail)
• Driving revenue growth, optimising yield, cost control, and operational efficiencies
• Ensuring high standards of customer service, cleanliness, safety, and facilities
• Delivering memorable guest experiences and leveraging guest feedback
• Embedding systems, data, reporting, and continuous improvement
• Local stakeholder engagement, compliance, and community relations
• Innovating with new product, experience and sustainability initiatives

You will have autonomy to shape the strategic direction of the park, supported by a strong corporate framework.

Requirements

We welcome great leaders from both within and outside the holiday / leisure / hospitality space. The ideal candidate will bring:

• Strong leadership and people management skills - experience growing and engaging teams
• Financial acumen: P&L ownership, budgeting, forecasting, cost control
• Operational excellence: ability to deliver service, quality, standards, logistics
• Customer (or guest) service mindset
• Project / change management experience
• Commercial, analytical, and data-driven approach
• Good communication, stakeholder management and influencing skills
• Flexibility, entrepreneurial spirit, resilience in a seasonal business
• Experience of multi-site, property, facility, or retail operations is a strong plus
• A passion for hospitality, guest experience, and the outdoors (desirable, not essential)