Community Coordinator bei Contrarian Thinking

🚀 Why This Role Matters

At Contrarian Thinking, we help people achieve financial freedom by acquiring and scaling businesses. Our two communities — one focused on business acquisitions and the other on growth & scaling — are packed with ambitious, entrepreneurial members.

As our Community Coordinator, you’ll be on the front lines of that journey. You’ll welcome new members, guide them through onboarding, and make sure they hit their first wins. You’ll coordinate programs with ambassadors, deal coaches, and prep guides. And you’ll ensure the systems and people that make our community hum are running smoothly.

This is a role for someone with 2–4 years of experience who wants to grow into a senior community leader. You’ll learn from our Community Manager & Architect while owning critical pieces of the member experience.

🌎 What You’ll Do

Member Onboarding & Activation

• Oversee and execute the onboarding process across both communities.
• Conduct welcome calls with every new member.
• Ensure all agreements and documents are signed and members have access to the full platform.
• Partner with the concierge team to hit first-30-day activity goals.
• Track and report onboarding + activation metrics weekly.

Program Coordination

• Coordinate operations for deal coaches, ambassadors, and deal prep guides.
• Manage scheduling, communications, and logistics for these programs.
• Track participation and consistency, surfacing results to the Community Manager.

Community Support & Daily Ops

• Be frontline support to the concierge team — resolving issues or escalating when needed.
• Support scheduling, logistics, and reminders for community calls and events.
• Help maintain the content calendar and newsletters.
• Ensure resources, recordings, and calls are posted and accessible.

Metrics & Reporting

• Maintain dashboards for onboarding, activation, and program performance.
• Deliver weekly activation/engagement reports to the Community Manager.
• Surface trends and insights to improve member experience.

Operations & Process

• Document SOPs for onboarding and program coordination.
• Keep schedules, resources, and records accurate and up to date.
• Support testing of new rituals, processes, or features.

📈 What Success Looks Like

• 90%+ of new members complete onboarding steps within 7 days.
• 80%+ of new members activated (reach first actions within 30 days).
• Weekly onboarding/activation reports delivered on time.
• Deal coach, ambassador, and prep guide programs run on schedule with >90% reliability.

🧩 Who You Are

• You have 2–4 years of experience in community management, operations, member experience, or a related role.
• You’re energized by helping people feel welcomed, supported, and set up for success.
• You thrive on organization — managing schedules, programs, and details comes naturally to you.
• You’re proactive and resourceful: when you see a gap, you close it.
• You’re comfortable jumping on a call, writing a clear message, or troubleshooting with a teammate.
• You love being part of a fast-paced, entrepreneurial environment where freedom + responsibility are the norm.
• You believe in financial freedom, ownership, and doing work that actually changes lives.

Bonus points if you’ve worked in:

• Business, startups, entrepreneurship, or acquisition-focused communities.
• Onboarding, customer success, or member activation programs.
• Coordinating ambassadors, volunteers, or coaches.
• Both online and in-person event logistics.

🙌 What You’ll Get

• A front-row seat to two of the most dynamic business communities in the world.
• Direct mentorship from our Community Manager & Architect — a clear growth path into senior leadership.
• A culture that lives by our Contrarian Creed: winners want pressure, we value weird over boring, and results beat intentions.
• The resources and support to deliver a world-class member experience.
• The chance to see real impact: every member you onboard is chasing financial freedom.

🧩 Necessary Skills and Qualifications

• 2–4 years of experience in community management, operations, member experience, or a related role.
• Proven ability to manage onboarding or customer journey processes with measurable results.
• Strong organizational skills — able to coordinate multiple programs, schedules, and stakeholders at once.
• Excellent written and verbal communication skills; comfortable on welcome calls and in digital spaces (Slack, Zoom).
• Experience tracking metrics and producing reports (HubSpot, Slack analytics, Common Room, or similar tools a plus).
• Detail-oriented with a process mindset — comfortable building SOPs and managing workflows.
• Proactive problem solver; comfortable supporting and escalating issues for the concierge team.
• Excited to grow into a senior community leadership role.
• Passion for entrepreneurship, business growth, and the mission of helping people achieve financial freedom.

What is Contrarian Thinking and what do we do?

We aim to make Main Street > Wall Street.

Who are we: We are an investment firm and media company led by veterans of Wall Street, Private Equity, and operators of Main Street businesses. We help owners BUY, SCALE, and SELL businesses.

Our Ecosystem:

• Capital & Investment Company - We invest millions annually in businesses, and support our portfolio businesses in scaling to create enduring, profitable businesses they love to run, but also change the world.
• Events & Community - We help business buyers and builders with live workshops, weekly calls, and annual events around the country. We have two types of communities:
  1. For Buyers - a vetted community of buyers who utilize our campus, curriculum, and advisors to buy or invest in businesses, and
  2. For Builders - a community and events where we help builders use our proven scaling systems, advisors, and curriculum to grow profitable, enduring businesses.
• Media & Content - We aim to be the biggest and most trusted business media company in the world - through podcasts, YouTube, books, and online education. We aim to make business and finance content better than any University degree.

Come build with us.

The Contrarian Creed

These are the words we stand by, live by and define what it means to be a Contrarian.

1. People who say it cannot be done should not interrupt those who are doing it.

2. Be a great f*cking human. Do what’s right even when it hurts.

3. How you do anything, is how you do everything.

4. We do the dirty work.

5. Your word is your contract.

6. We are Archimedes, find your lever.

7. Winners want pressure.

8. We want your weird. Better weird than boring.

9. Your job isn’t done until THE job is done. We work the problem.

10. Assumptions are for assholes. Find the truth.

11. Less words, more meaning.

12. Even our notes are worth stealing. Make every creation a mini-masterpiece.

13. Show me your results, not your intentions.

You ready to become an official Contrarian? Awesome, here are the details:

Location

Austin, TX - Full time in office.

Type of Employment

Full-Time

Crew Benefits

• 100% Company-paid health, dental, and vision for all full-time Crew Members with an option to add any dependents.
• Unlimited PTO Policy (with approval from your Direct Support) + 8 paid US holidays
• On-time direct deposit pay 2x/month
• Option to enroll in a 401K via Guardian
• Learn expert deal-making and how to buy businesses with 100% free access to all of our courses and our flagship Contrarian Community