Adult Services Leader bei Sacramento Public Library, CA

About the Department

The Adult Services Leader (System Supervisor) will have a strong understanding of cultural humility and adult services, professional best practices and become familiar with the needs of adult communities in Sacramento. They should also have strong organizational and program management skills, so that they can plan, schedule, implement and track all organizational adult services efforts effectively. It is critical that the person in this role has strong communication and analytical skills while demonstrating excellent team leadership. 

The System Supervisor overseeing adult services will oversee the development, implementation and continuous use of systemwide adult programs, adult literacy and special projects. These areas of focus will allow SPL staff to better serve our diverse communities by promoting library services, community partnerships, meeting people where they are and listening and responding to community feedback. 

Library/Public Sector experience and Supervisory and/or staff training experience highly preferred.

Position Duties

• Provide supervision and leadership with all systemwide adult services and programs related tasks
• Determine scheduling and staff needs for adult services, adult literacy and special projects
• Plan, organize, and supervise the systemwide function of Adult Services and related programs, including One Book Sacramento.
• Evaluate and coach staff leading Adult Services programs
• May train or assist in training staff on current and newly developed outreach methods
• Develop Library services and programs for older adults
• Conduct regular surveys to measure impact
• Collect and analyze community data points
• Work with Customer Service Team to ensure Customer Service goals are being met
• Identify areas in which library service goals are not being met and prepare solutions
• Use results of community analysis to determine best practices
• Cultivate and maintain positive working relationships and partnerships with community organizations in coordination with the Community Engagement Services Manager
• Respond proactively to community feedback
• Maintain a contact list of organizations that SPL works with
• Identifies language needs to translate or communicate library materials in a community’s preferred language

Minimum Qualifications

1. Master’s degree in Library Science from an ALA accredited university; and
2. Three years experience as a professional librarian, preferably in area of specialization or assignment, including two years in supervisory capacity. 

Licenses, Certifications, Bonding and/or Testing Required: A valid driver’s license may be required for some positions at the time of appointment. 

Other Requirements: Keyboarding, word processing, or entering data at a speed and accuracy level necessary for successful job performance;

Other Qualifications

1. Sacramento Public Library’s policies and procedures; 
2. The principles, practices and procedures of assigned area of responsibility; 
3. English usage, spelling, grammar, and punctuation and basic mathematical principles;
4. Reference materials, electronic database resources and use of the Internet as a resource, and methods of bibliographic research;
5. Principles and practices of cataloging, classification, and technical service operations and functions;
6. The principles and procedures of supervision, training, and performance evaluation;
7. Customer service techniques in a wide variety of situations including those necessary to provide service to a diverse customer population;
8. The principles and practices of intellectual freedom and the Library Bill of Rights;
9. Budgeting procedures and techniques;
10. Current office methods, equipment, practices and procedures including PC usage and familiarity with word processing and spreadsheet software; 

1. Understand the customer’s needs and deliver service by focusing on the customer; 
2. Take initiative to ensure a positive and successful customer experience by contributing to finding solutions, regardless of assigned responsibility;
3. Respond to customers and address customer complaints/problems in a timely, accurate, courteous, respectful and friendly manner; 
4. Demonstrate a commitment to and take ownership for solving problems, regardless of assigned responsibility;
5. Plan, organize, and supervise the activities of assigned work unit;
6. Collect, compile, and analyze information and data;
7. Master all procedures related to assigned work area;
8. Learn and use specialized library serials, acquisitions, cataloging, and circulation software;
9. Prioritize and multitask;
10. Maintain a calm atmosphere and effectively handle crisis situations which may occur;
11. Lead through collaboration, team building, and consultation; mentoring and coaching; model this leadership style for others;
12. Set, model and maintain a positive work environment;
13. Communicate effectively and courteously with other staff and members of the public;
14. Keep all relevant parties informed of all major issues and to recommend changes where appropriate.

For the full System Supervisor job description, please click HERE

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