Program Supervisor bei Pacific Clinics

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.  

Who We Serve 

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

Compensation We Offer  

• The initial compensation for this position ranges from $68,640 - $84,415.54 per year.  
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications. * 
• 7.5% Bilingual Differential for qualified positions* 
• *Must meet company policy eligibility requirements. 

Benefits We Offer

•  Benefits eligibility starts on day ONE! 
•  We offer comprehensive medical, dental & vision benefits, voluntary life insurance, flexible spending, health savings account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 4%
•  Competitive Time Off Plans (may vary by employment status)
•  Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program:  PCSS: is a community based, family centered program that supports youth & families after a psychiatric crisis or upon discharge of a psychiatric hospitalization. CTS provides therapeutic services to youth & families through counseling, behavioral support, case coordination, parent support, and community linkages. CTS works collaboratively to help children and families to stabilize & transition them to ongoing therapeutic services

JOB SUMMARY

The Program Supervisor hires, develops, trains, and manages program staff to ensure quality services to youth and families, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action. Coordinates and supervises daily program operations, assures adherence to policy and procedures, regulatory and licensing standards. Ensures fiscal stewardship of program funds. Actively participates with cross-functional teams. Works within the vision, mission and philosophy of the agency.

RESPONSIBILITIES AND DUTIES

1. Develops and supervises staff including hiring, coaching, training, disciplining and  terminating.
2. Oversees and supports the implementation of treatment plans.
3. Ensures family voice and is culturally responsive to internal and external customers.
4. Consults with clinical and medical staff about treatment plans, youth and family issues, progress and needs.
5. Completes all required documentation and ensures the same with direct reports.
6. Supports staff in following all risk management and incident reporting procedures.
7. Ensures compliance with all policy and procedures including adherence to all   licensing, quality, Information Technology (IT), Human Resources (HR), compliance and   regulatory standards.
8. Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
9. Ensures and monitors defined outcome achievement for youth and families and  satisfaction levels for youth, families and referring workers and agencies.
10. Partners with county referring departments, agencies and the community to ensure comprehensive care. May assist a youth and family with advocating for their own needs.
11. Manages operations including utilization of resources such as all administrative  electronic systems.
12. Pro actively identifies potential conflicts, leads parties to consensus and develops same skills in direct reports.
13. Facilitates and coordinates work groups as well as participation in cross functional teams.
14. Assumes a leadership role in the development of the team.
15. Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
16. Works closely with the clinical program manager to ensure full implementation of the  agency service philosophy.
17. May be responsible for Case load.
18. May meet with clients in the field and have a productivity expectation.
19. Position specific duties and responsibilities may very depending upon program.
20. Performs other related responsibilities, as assigned, to support specific  department/business needs.

JOB SPECIFIC COMPETENCIES

• Conflict resolution
• CQI/QA projects
• Documents clearly and accurately
• Encouraging customer focus
• Supervision and accountability

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

A combination of education and experience equivalent to a:

• Bachelor of Arts or Science (B.A./B.S.).
  • Bachelors in Behavioral Science preferred. 
• Minimum of three (3) years of experience in social or mental health services delivery or residential care supervision.

Equal Opportunity Employer 

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.