Customer Care Service Representative bei MidFirst Bank

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As a Customer Care Service Representative, you will be responsible for assisting our customers by telephone to address and resolve their home mortgage servicing needs in a timely manner.

Some of the many reasons to join our team include:

• Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Standard working hours scheduled from 8AM–5PM, 9AM-6PM or 10AM-7PM, Monday through Friday. Must also be available to work one Saturday 9AM – 1PM shift per month.
• Candidates working the 10AM-7PM shift will earn an additional $40 per week + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10AM-7PM hift. 
• Bilingual candidates fluent in both Spanish and English will earn an additional $80 per week.
• Extensive classroom-style and on-the-job training programs in home mortgage and communications.
• Friendly business casual atmosphere

Position Requirements

Interested candidates must enjoy helping others by phone, be detail-oriented, adapt well to change, be able to multi-task, be dependable, and have experience using a personal computer. Competent typing skills are also required to be successful in this role. Candidates with previous customer service or call center experience are strongly encouraged to apply.

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