Front Desk Supervisor | Newark Marriott Courtyard UD bei State College Toftrees Resort
State College Toftrees Resort · Newark, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Newark
What You’ll Do
As the Front Desk Supervisor, you’re the command center of our guest experience — leading a team that sets the tone from the moment guests walk through our doors. You’ll:
- Supervise all aspects of Front Desk operations, ensuring smooth check-ins, check-outs, and everything in between
- Lead by example with a service-first mindset and strong operational discipline
- Train, coach, and empower Front Desk associates to deliver exceptional hospitality
- Anticipate guest needs, resolve issues, and elevate every interaction into a positive experience
- Monitor business levels, forecast challenges, and implement effective solutions on the fly
- Maintain a polished, organized lobby and uphold brand standards at all times
- Ensure compliance with cashiering procedures, security protocols, and accounting policies
- Review daily arrivals, departures, VIP lists, and special requests to ensure flawless execution
- Collaborate with leadership and other departments to ensure guest satisfaction and operational excellence
What We’re Looking For
Required Qualifications:
- High school diploma (some college a plus)
- Strong communication skills — verbal and written
- Ability to compute basic mathematical calculations accurately
- Flexibility to work a variety of shifts in a 24/7 environment
Preferred Qualifications:
- Previous supervisory experience (hospitality strongly preferred)
- Guest relations or training experience
- Fluency in Spanish a plus
Key Skills
- A natural leader who can motivate and support a team
- Detail-oriented with speed, accuracy, and follow-through
- Confident enforcing policies and maintaining standards
- Tech-savvy and comfortable navigating hotel systems
- A people person who thrives under pressure and keeps calm in the busiest moments
Perks & Benefits
- Competitive salary
- 401(k) with company match
- Health, dental, vision, and life insurance
- Paid time off
- Employee discounts (including Marriott travel perks!)
- Career advancement opportunities within a supportive, growth-minded culture
Step Up to the Desk. Lead the Way.
If you’re ready to bring energy, leadership, and a touch of hospitality magic to our Front Desk — apply today and join a team that leads with heart and delivers with excellence.
About Company
Company
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
