Overnight Guest Service Agent (Full-Time) - Conrad Orlando bei Conrad Hotels & Resorts

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What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cb%3EWhat are we looking for?%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ESince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EHospitality - We%27re passionate about delivering exceptional guest experiences.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EIntegrity - We do the right thing, all the time.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ELeadership - We%27re leaders in our industry and in our communities.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ETeamwork - We%27re team players in everything we do.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EOwnership - We%27re the owners of our actions and decisions.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ENow - We operate with a sense of urgency and discipline%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EIn addition, we look for the demonstration of the following key attributes:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EQuality%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EProductivity%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EDependability%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ECustomer Focus%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EAdaptability%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cb%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cb%3EWhat will it be like to work for Hilton?%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. 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Benefits %3C/span%3E%3C/b%3E%3Cspan style=%22font-family: Verdana, sans-serif;%22%3E%26ndash; %3C/span%3E%3Cspan style=%22font-family: Verdana, sans-serif;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3C/div%3E%0A%3Cdiv class=%22OutlineElement Ltr SCXW140755453 BCX0%22%3E%0A%3Cul%3E%0A%3Cli class=%22Paragraph SCXW140755453 BCX0%22 paraid=%221201076034%22 paraeid=%22{cbd54a50-5bc5-43d2-a7fd-53b0b25058af}{228}%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW140755453 BCX0%22%3E%3Cspan 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