Digital Onboarding Specialist (FTC) bei Arbor Education

Location: Leeds, Hybrid working

Starting Salary: £26,000 per year

6 month Fixed Term Contract

About us

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs, and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn. 

About the role

We are looking for a highly organised and customer-centric Digital Onboarding Specialist to join our Implementation team and oversee the onboarding of schools utilising our Digital Onboarding process. The focus will be on ensuring that schools seamlessly transition to our services while receiving the support necessary during their onboarding journey. If you’re a communicative and detail-oriented person, this role is perfect for you.

Core responsibilities

• Managing onboarding projects with schools moving to Arbor systems.
• Overseeing the data migration process, ensuring timely completion of tasks by the school.
• Creating and maintaining onboarding resources, such as the Arbor Training Hub and Help Centre, to facilitate smooth transitions for schools.
• Planning and leading internal and external meetings to align project goals and customer priorities.
• Addressing all inquiries related to the onboarding process, meeting service level agreements (SLAs) and quality targets.
• Identifying risks and managing changes within projects as necessary.
• Being a key contact for schools, providing outstanding customer service and confidently discussing Arbor’s offerings.
• Planning risk mitigations and developing effective solutions.
• Collaborating closely with the Digital Onboarding Team Lead to ensure overall project success and positive customer outcomes.
• Assisting Programme teams with project administration tasks.
• Utilising company software systems for data cleansing and generating accurate reports for project teams.

Requirements

About you

• Experience in project management, customer support, administration, or a related field is desirable.
• Strong ability to work collaboratively as part of a team, with a proactive approach.
• Excellent communication skills, with the ability to engage customers and simplify complex information.
• Detail-oriented with strong organisational skills to manage multiple projects efficiently.
• Aptitude for data interpretation to understand and cater to school needs.
• Flexible and capable of thriving in a fast-paced, entrepreneurial environment.
• Problem-solving skills with a focus on delivering effective outcomes.
• Proficient in Microsoft and Mac OS platforms, with advanced skills in Excel/Google Sheets.
• Willingness to travel to client sites as required.

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
• Private Dental Insurance with Bupa
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching)
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected].

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected]


Please note: We are unable to provide visa sponsorship at this time.