Clinic Office Assistant bei FirstHealth of the Carolinas, Inc.

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare. 

Will be responsible for answering calls, patient registration, patient collections, verifying insurance, and daily reconciliation of cash/deposits.

Position Specific Competencies: Medical Office Assistant 

In addition to the following essential position competencies, other competencies may be required to meet changing organization needs. 

1. Uses an appropriate problem-solving approach to plan services. 

1. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation. 

1. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ). 

1. Identifies barriers to communications. 

1. Verifies insurance eligibility, scans insurance card, and photo ID. 

1. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes. 

1. Accurately and accordingly to policy, posts payments. 

1. Reconciles all financial data correctly and in compliance with clinic policy, both end of day and end of month 

1. Forward requests for Medical Records to Health Information Management Systems. 

1. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager. 

1. Recognizes how fraud and abuse interplay into daily role. 

1. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and or provider. 

1. Will contact facilities as necessary to ensure the appropriate paperwork is index in the patient’s EMR medical record prior to being seen by the provider in preparation for patient appointments – Examples: surgical reports, pathology reports, home health summary of care, etc. 

1. Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointments. 

                Examples: Remind patient to bring blood pressure log to appointment. 

1. MOA will also monitor the Quality Panel Metrics Health Maintenance Tab in EPIC to facilitate proactive management of patient care and close care gaps. 

1. Checks the work queues to correct any registration errors. 

1. Provides services with consideration of the recipient’s needs. 

1. Maintains work area in a neat and organized manner. 

1. Secures patient information in desk drawers or folders. 

1. Secures all receipts, cash drawer, etc. under lock and key overnight and when away from work area. Locks computer system as needed when away from work desk to protest PHI for patients. 

1. Greets and direct patients and visitors in a courteous manner, informing them of delays or changes in patient flow. 

1. Manages appointment schedule to ensure provider efficiency and patient satisfaction. 

1. Monitors the reception area to ensure patient comfort and prompt response to patient distress or concerns. 

1. Wears FH name badge and introduces self to patient as needed and required by the situation. 

1. Works on behalf of patient and occ health client to ensure timely appointments by asking patient to arrive early, effectively work through paperwork, history forms, etc. while making sure patients have the opportunity to re-schedule if provider is running late. 

1. Monitors and manages patient and client requests for appointments.  

1. Manages occ health no shows; monitors upcoming occ health schedules.  

1. Uses equipment/supplies correctly. 

1. Maintains equipment in proper working order. Follow manufacturers’ manuals for care of office equipment. Notify manager of equipment failure. 

1. Maintains adequate supply of materials and forms. Use supplies conservatively. 

1. Keeps a neat, orderly and safe work area. 

1. Uses appropriate safety and infection control measures. 

1. Adheres to established infection control measures. 

1. Assures patient safety by following applicable patient safety goals. 

1. Zusätzliche Nebenleistungen