Head of Digital Operations and Infrastr (774106) bei Ericsson
Ericsson · Reading, Vereinigtes Königreich · Hybrid
- Senior
- Optionales Büro in Reading
Career Opportunities: Head of Digital Operations and Infrastr (774106)
Join our Team
About this opportunity
We are seeking a strategic and hands-on leader to serve as Head of People Infrastructure & Operations, responsible for the delivery, operations, and continuous improvement of our people technology platforms. This role ensures that our HR systems - particularly SAP SuccessFactors and related data infrastructure - are aligned with business needs, scalable, and future-ready.
What you will do
- Own the delivery and operations of core people platforms, including SuccessFactors, and related third-party HR technologies.
- Lead the configuration, architecture, and platform enablement efforts to ensure our technology landscape supports workforce strategy and business growth.
- Partner closely with SAP SuccessFactors to influence and align their product roadmap with our organizational needs.
- Enable the development of HR applications on top of our platforms by working in close collaboration with product managers, internal IT, external development partners, and UX teams.
- Oversee demand planning and governance of all application development and customization initiatives stemming from product and business roadmaps.
- Ensure data quality, compliance, and governance, supporting enterprise-wide data integrity and readiness for advanced analytics and AI use cases.
- Embed AI-readiness by preparing infrastructure, data models, and operational processes to support intelligent automation and augmentation across the HR function. Act as a key bridge between technical teams, vendors, and HR leadership, translating strategic goals into operational execution.
How We Measure Success
- Significant improvements in user experience, with SuccessFactors as the primary focus, followed by other people platforms.
- Seamless implementation of major HR applications on SuccessFactors, enabled through structured collaboration with our internal and external partners.
- Effective integration of third-party tools and software into the broader HR technology ecosystem.
- Rapid deployment of enterprise-grade AI use cases, both within HR-specific (vertical) and cross-functional (horizontal) platforms.
The skills you bring
• Proven leadership in HR technology delivery, ideally within large enterprise environments.
• Deep familiarity with SAP SuccessFactors and experience managing its configuration, integration, and roadmap alignment.
• Strong understanding of HR data architecture, application development, and agile delivery methods.
• Experience in managing cross-functional teams across IT, vendor ecosystems, and business functions.
• Hands-on management style, capable of both setting direction and supporting execution across multiple workstreams.
• Strategic mindset with operational discipline—able to anticipate platform needs and act as a key enabler of scalable, high-impact solutions.
This is a unique opportunity to shape the technological backbone of our people function and to directly enable the next generation of digital HR capabilities, including the responsible use of AI.
Application
We look forward to receiving your application, including your CV/resume in English.
Application deadline: 17th of October 2025. We will review applications prior to the closing date and conduct interviews in parallel with the application process. Therefore, you are welcome to express your interest as soon as you see the job ad.
Location: Based in Kista, Stockholm Sweden or Reading, UK.
Work setup: We aim for approximately 60% on-site presence at our office.
Please note that we do not accept or process applications submitted via email.
If you have specific questions about the role, feel free to contact:
Nina Juthage, Principal Talent Acquisition Partner, at [email protected]
Please be aware that this position, will be subject to a comprehensive background check and vetting process.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 774106
Join our Team
About this opportunity
We are seeking a strategic and hands-on leader to serve as Head of People Infrastructure & Operations, responsible for the delivery, operations, and continuous improvement of our people technology platforms. This role ensures that our HR systems - particularly SAP SuccessFactors and related data infrastructure - are aligned with business needs, scalable, and future-ready.
What you will do
- Own the delivery and operations of core people platforms, including SuccessFactors, and related third-party HR technologies.
- Lead the configuration, architecture, and platform enablement efforts to ensure our technology landscape supports workforce strategy and business growth.
- Partner closely with SAP SuccessFactors to influence and align their product roadmap with our organizational needs.
- Enable the development of HR applications on top of our platforms by working in close collaboration with product managers, internal IT, external development partners, and UX teams.
- Oversee demand planning and governance of all application development and customization initiatives stemming from product and business roadmaps.
- Ensure data quality, compliance, and governance, supporting enterprise-wide data integrity and readiness for advanced analytics and AI use cases.
- Embed AI-readiness by preparing infrastructure, data models, and operational processes to support intelligent automation and augmentation across the HR function. Act as a key bridge between technical teams, vendors, and HR leadership, translating strategic goals into operational execution.
How We Measure Success
- Significant improvements in user experience, with SuccessFactors as the primary focus, followed by other people platforms.
- Seamless implementation of major HR applications on SuccessFactors, enabled through structured collaboration with our internal and external partners.
- Effective integration of third-party tools and software into the broader HR technology ecosystem.
- Rapid deployment of enterprise-grade AI use cases, both within HR-specific (vertical) and cross-functional (horizontal) platforms.
The skills you bring
• Proven leadership in HR technology delivery, ideally within large enterprise environments.
• Deep familiarity with SAP SuccessFactors and experience managing its configuration, integration, and roadmap alignment.
• Strong understanding of HR data architecture, application development, and agile delivery methods.
• Experience in managing cross-functional teams across IT, vendor ecosystems, and business functions.
• Hands-on management style, capable of both setting direction and supporting execution across multiple workstreams.
• Strategic mindset with operational discipline—able to anticipate platform needs and act as a key enabler of scalable, high-impact solutions.
This is a unique opportunity to shape the technological backbone of our people function and to directly enable the next generation of digital HR capabilities, including the responsible use of AI.
Application
We look forward to receiving your application, including your CV/resume in English.
Application deadline: 17th of October 2025. We will review applications prior to the closing date and conduct interviews in parallel with the application process. Therefore, you are welcome to express your interest as soon as you see the job ad.
Location: Based in Kista, Stockholm Sweden or Reading, UK.
Work setup: We aim for approximately 60% on-site presence at our office.
Please note that we do not accept or process applications submitted via email.
If you have specific questions about the role, feel free to contact:
Nina Juthage, Principal Talent Acquisition Partner, at [email protected]
Please be aware that this position, will be subject to a comprehensive background check and vetting process.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 774106
