
Billing Operations Specialist bei Good Energy
Good Energy · Chippenham, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in Chippenham
No day will be the same - here are some of the highlights
- Use internal reports to identify and resolve billing exceptions to ensure that bills are accurate and issued on time.
- Analyse unbilled accounts to diagnose and resolve issues, working closely with other teams where necessary to expedite bill production.
- Highlight system errors and trends which may lead to a negative customer experience, and work with Managers, Specialists, and system providers towards resolutions.
- Identify opportunities to improve our processes and tools to prevent delays and issues with billing
- Support customer facing colleagues by providing specialist knowledge to resolve queries and issues.
- Direct customer contact at times, to clarify complex queries based on complex billing activity.
What you'll need to succeed
- You are a quick learner, with a desire to build on your existing knowledge and experience to learn key industry processes in greater detail.
- You have a keen eye for detail.
- You are inquisitive with a desire and ability to solve complex problems whilst still considering the impact on our customers.
- You are a team player with strong collaboration skills, able to work with leaders, specialists, and data analysts across various teams to achieve outcomes.
- You have exceptional verbal and written communication skills.
- You are numerate and comfortable working with data and data tools
- Prior experience within the energy sector
- You possess a strong understanding of Supplier License conditions related to core billing activities and have a broader knowledge of the energy industry, including metering and relevant processes.
- You have a technical data skillset, including at least beginner-level proficiency in SQL and Power BI.
- You have an understanding of business operations and the interplay between accurate and timely billing and the revenue of the business
Benefits you can rely on
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.