- Senior
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Davies is experiencing rapid growth and is looking for an experienced Casualty Adjuster to join our team. As a Casualty Adjuster, your role is integral to the insurance industry, where you will be responsible for investigating and evaluating insurance claims on-site. Conducting thorough inspections, analyzing policy coverage, and collaborating with experts, you'll determine the extent of damages and liability. Your keen attention to detail, excellent communication, and negotiation skills will enable you to provide fair and accurate claim settlements while ensuring compliance with industry regulations. With a focus on customer service and fraud detection, you'll play a crucial role in helping policyholders navigate the claims process and achieve a sense of security during challenging times.
Key Responsibilities
- Determine extent of insurance coverage and liability on each filed claim
- Investigate claims to include interviewing claimants, insured’s, and witnesses; and inspecting insured and claimant property, etc.
- Obtain necessary information from employer, hospital, police, physician, etc. to conduct a full evaluation of claim
- Utilize appropriate vendors
- Present thorough and accurate reports including photographs, statements (written or recorded) to clients and excess carriers on claim investigations
- Determine amount of claim payout
- Negotiate settlements for resolution with claimants and their attorneys while controlling litigation activities and costs based on account requirements
- Work with attorneys and expert witnesses to defend insurer’s position, if claimant contests claim outcome
- Effectively address and maintain incoming documents in a consistent and timely manner
- Attend meetings, mediations, conferences, workshops, or training sessions; and review written material to maintain current knowledge on principles, practices, and new developments in assigned work areas
- Maintain and meet state specific licensing requirements
- Respond to client questions and comments in a courteous and timely manner
- Travel may be required for claim or scene investigations as necessary
- Use standard or customized software applications appropriate to assigned tasks
- Other duties as assigned
Required
- Bachelor’s degree in business or another related field or equivalent work experience
- State licensure will be required
- Proficiency in Excel and in the use of Microsoft
- Must be in Texas
- Thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
- Capable of understanding multi-state laws and regulations to assist other offices, as necessary
- 5+ years of experience handling property claims
- Construction and/or property adjusting experience, preferred
- Prior experience conducting investigations in multi-party situations
Skills, knowledge & expertise
- Superior written and verbal communication skills with diverse audiences
- Excellent time management, organizational, and problem-solving skills
- Superb attention to detail to ensure accuracy while meeting time-sensitive deadlines
- Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties
- Ability to be flexible in a fast-paced environment as well as understand and follow oral and/or written policies, procedures, and instructions
- Willing and able to learn quickly while utilizing newly acquired skills due to rapidly changing information and/or technology
- Discretion when handling confidential information
- Exhibit a comfort level working with key people at all levels within an organization
Benefits
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
