Library Clerk bei City of Flagstaff, AZ

About the Department

Are you someone who is ready to make a difference within their local community?  If so, the City of Flagstaff is seeking a qualified Librarian to join our team!

As the City’s newest Librarian you will actively support and uphold the City’s stated mission and values.  This is a 35 hour per week position with the Circulation Department at the downtown Flagstaff Public Library. The incumbent to this position works with other staff as the first point of contact for patrons entering the library. This includes answering basic library-related questions and directing other inquiries to the appropriate departments. A few of the basic duties include creating library accounts for new patrons, checking out and returning library materials, quality-checking returned materials, answering the phone and taking payments for lost or damaged library material. This position involves a high level of customer service interaction with library patrons and an ability and willingness to help co-workers with daily tasks; for example, keeping up with the quality checking, sorting and moving of library material from the sorting room to carts to be re-shelved. Other duties include using the library van to transfer material between the downtown and East Flagstaff Community libraries, accepting donations and retrieving items for patrons from the stacks. The schedule for this position is Monday 8:00 am – 5:00 pm, Tuesday and Wednesday 11:00 am – 8:00 pm, Thursday 3:00 pm – 8:00 pm and Friday 12:00 pm – 6:00 pm. As the incumbent to this position will often be closing when there is limited staffing and supervisor availability, the ability to work independently is highly important for success in this role. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve. 

Position Duties

EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY):

• Provides excellent customer service to both internal and external customers.
• Checks materials in and out, traps holds, routs material belonging to other branches and libraries to the appropriate locations, and sorts finished book trucks according to Dewey Decimal rules.
• Issues library cards.
• Sells merchandise.
• Accepts payments for lost/damaged items.
• May clear accounts.
• Runs reports.
• Acts as the courier between the East Flagstaff and Downtown Library on a rotating basis.
• Empties the Automated Material Handler (AMH) bins and participates in periodic maintenance of the AMH. Performs basic trouble-shooting to diagnose and correct problems with library material the AMH is unable to process.
• Audits returned items to verify materials are complete and not damaged. Troubleshoots issues with damaged or missing items by contacting patrons, and reports issues to Library Specialist.
• Answers basic directional questions and refers non-circulation related inquiries to the appropriate department(s).
• Works with other library employees to address behavioral issues that occur on library property, including emergencies involving EMTs, Fire, & Police.
• May pull and place holds for patrons, make calls, run hold reports, and maintain customer requests shelf.
• May mend materials and maintain material quality.
• Other duties as assigned.

• May pre-process and post-process new materials.

• May assist patrons with computer issues and/or research.

Minimum Qualifications

MINIMUM REQUIREMENTS:

• High school diploma or G.E.D.
• Two years of customer service experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

DESIRED EXPERIENCE AND TRAINING:

• Experience working in a public library.
• Knowledge of books and authors. 
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish. 

OTHER REQUIREMENTS:

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Ability and willingness to work some evenings and weekends as assigned.
• Regular attendance is an essential function of this job to ensure continuity.

Other Qualifications

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.