Headend Specialist bei Mediacom Communications

Position: Headend Specialist

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.   
  
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!   

Position Overview: 
Performs field technical work. Responsible for routine Maintenance and troubleshoot the trunk system due to equipment and/or power failure. Assist in generating written documentation to support the installation and configuration of enterprise and optical transport equipment. Perform basic configuration, installation, and testing of networks for Mediacom enterprise customers.  Provide onsite support for customers with technical issues as needed.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment of up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!

Position Responsibilities:

• Perform all duties of personnel in Broadband Specialist I - IV descriptions (with respect to both CATV and HSD services).
• Set trunk levels, sets-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Maintain fiber documentation.
• Properly use, store, and maintain all test equipment used in system.
• Conduct system tests such as signal/noise, signal/hum, and summation sweep, chart recording, return loss bridge, including monthly, semi-annual, and annual tests.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, provide bill of materials.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 75lbs (including 28 ft ladder); uses bucket truck when required (after receiving certification).
• When needed, perform onsite maintenance and support work, both during and after normal business hours.
• Communicate with the various internal engineering groups and NOCs to coordinate Enterprise activities, with a goal of minimizing downtime and providing a quality experience for the customer.
• Travel as needed in support of new orders, and to work with engineers on assigned installation and maintenance tasks.
• On Call duty will be required.
• Other functions that may be assigned.

Position Requirements: 

• 5+ years in a cable field technical position.
• Valid driver’s license; satisfactory driving record.
• Knowledge of client/server architectures, bridges, local area networks, wide area networks, and IP networks are highly desired.
• Knowledge of all residential cable installs, service calls, and Broadband Specialist IV responsibilities. Fiber PRI, DS3, PM/DM activity, & fiber restoration.
• Ability to operate all tools and equipment in a safe and responsible manner.
• Good written and verbal communication skills.
• Ability to work in all weather conditions and at various heights.
• This position will require extensive travel across the entire Mediacom footprint and will support headend projects across the country as needed.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The pay range for this position is $21.25 - $31.00 per hour based on experience. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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