Retail Operations Intern - 6 months internship (Genève, GE, CH) bei Richemont

We are looking for someone who wants to build a best-in-class experience for our Maison, through seamless operations with our sales ambassadors. 

Someone who has this inner fire to make client satisfaction a #1 priority.

Someone who wants to grow its project management skills while getting involved on operations to make the magic happen.

Someone who is excited to talk sales, clienteling, satisfaction, data, and insights all at the same time.

You will report to the Retail Operations Manager.

HOW WILL YOU MAKE AN IMPACT?

• Support the daily operations of our Retail network and omnichannel flows
• Respond to stock availability requests coming from our Sales Ambassadors.
• Manage a portfolio of orders: Provide lead times, track payments, release/cancel orders, etc.
• Own necessary stock transfers.
• Leverage and report from weekly operations meeting of Richemont to ensure seamless collaboration with our stakeholders (Warehouse, Transport Team, Operations, Business Development, Anti-Fraud, etc.) and ignite new opportunities.
• Report dysfunctionalities and bugs to the Digital / IT teams.

• Support Maison standards and guidelines
• Broadcast commercial & marketing guidelines.
• Follow up the respect of compliance in the various processes.
• Contribute to Retail simplification and continuous improvement.
• Maintain the Guidelines database updated

WHAT ABOUT YOU?

• You are looking for an internship as part of your studies (Master/Bachelor’s degree in business) and you have a strong interest in the luxury industry. International exposure and a first experience in sales will be a plus.
• You are fluent in French and English including excellent writing skills in both languages, and you have knowledge of SAP and Excel.
• You are known for your curiosity, your organizational skills, you are solution-oriented and a team player. 

MORE THAN A MAISON, A WORLD OF OPPORTUNITIES!

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you through a dynamic talent development strategy and an impactful learning offer. We will nurture your desire to grow thanks to ambitious projects and an engaging work environment. Joining Jaeger-LeCoultre is also joining the Richemont Group and an international career path. We will satisfy your wish for well-being and balance, thanks to a modern workplace, flexible working hours, and on-site services.

Join us! Drive your own career with Jaeger-LeCoultre!