Treasury Management Specialist bei US Century Bank

Description

Responsible for providing sales support and implementation for all Treasury Management products, as well as providing ongoing overall client relationship service. 

Requirements

Essential Duties and Responsibilities: 

• Handle in-bound customer service inquiries, training and support requests pertaining to Treasury Management & Internet Banking products (including but not limited to Bill Payment, Mobile Banking, Zelle, Card Controls), while ensuring customer service quality. 
• Responsible for the initiation, review and completion of the Treasury Management customer’s agreements including Cash Management services exhibits. On-Boarding process of International Personal Banking, Correspondent Banks, Business Retail and LockBox Customers.
• Follow up with potential customers and/or Banking Center Managers to aid in the collection of necessary information and documents as requested by the Treasury Management Sales team.
• Review and confirm the completeness, accuracy and adequacy of signed customer agreements, maintenance requests and cancellation forms.
• Take ownership of client needs and act as their advocate to ensure that service and product requests are completed in the timeframes agreed upon. 
• Maintain relevant working knowledge of industry practices pertaining to the full suite of products and services offered. 
• Communicate resolutions to customers, acts as a  liaison between customer and operations department of the bank.
• Assist the Treasury Management Department on the day-to-day workflow
• This position will also serve as a backup as needed to the Senior Treasury Management Specialist.
• Performs other duties as necessary with any of the Treasury Management Department
• All other job duties as assigned by Management.
• Provide routing assistance with a portfolio of customers via telephone regarding inquiries ranging from very basic account questions to complex treasury management solutions.
• Maintain a high degree of accuracy while boarding account and customer information into various systems.
• Examine customers identification for authenticity to protect the Bank and customers against fraud losses 
• Interpreting customers’ requirements and building the business customers on web-based applications and maintaining customer files/database.

Responsible for compliance with following regulations (if applicable):

• Bank Secrecy Act (BSA)
• Anti Money Laundering (AML)
• Office of Foreign Asset Control (OFAC)
• Know your Customer (KYC)
• Deposit related regulations (i.e. Reg. DD- Truth in Savings, Reg. E-Electronic Funds Transfer Act, etc.), as applicable 
• Lending related regulations (i.e. Reg. B- Fair Lending, Reg. C-HMDA, Reg. Z- Truth Lin Lending Act, etc.), as applicable 
• Community Reinvestment Act (CRA)
• Privacy
• Unfair, Deceptive, Abusive, Acts  or Practices (UDAAP)

USCB Policies and Procedures: All officers and employees of the bank are to maintain an understanding of all USCB Polices and Procedures as outlined in the bank’s shared drive. All employees are to follow said polices and procedures and report any knowledge of a variance of the same.

Qualifications and Requirements: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be to enable individuals with disability to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret common business, banking, documents. Able to respond to common inquiries or complaints from customers or members of the business community. Ability to write reports and business correspondence conform to prescribed style and format, relate well with others and quickly create a working rapport. Have the ability to present information to management, employees, and customers.

Education and/or Experience: High school diploma or GED and minimum of five years experience in banking. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. 

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The work environment is a climate-controlled office setting where the noise level is usually moderate.

Work Habits: Include regular attendance, teamwork, initiative, dependability, and promptness.

Disclaimer: This job description is not employment agreement or contract. Management has the exclusive right to alter this job description at any time.

 MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE