Assistant Director of Housekeeping bei Pfister Hotel

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to join our team and continue its iconic legacy.

As the Assistant Director of Housekeeping at The Pfister Hotel, you will provide dynamic leadership and assist with managing the Housekeeping Department, ensuring that guest rooms, public areas, and employee spaces meet the highest standards of cleanliness. You will support all aspects of housekeeping operations, staffing, training, and financial oversight while helping lead the department to continued success.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond status for 46 consecutive years, one of only 11 properties in North America to maintain this designation since the program began in 1976.

What you will be doing:

·         Assist with analysis of departmental issues and recommend courses of action to improve performance.

·         Support control of inventory and payroll expenses, as well as P&L analysis.

·         Ensure that cleanliness and maintenance standards are consistently met by all associates.

·         Supervise assigned housekeeping associates and areas to confirm duties are completed.

·         Assist with daily operations of the department and serve as Manager on Duty as needed.

·         Counsel associates and complete written performance appraisals.

·         Provide training and development to all Housekeeping staff.

·         Inspect and grade associate performance to ensure standards are upheld.

·         Represent the hotel with professionalism and decorum.

·         Perform other duties and special projects as assigned.

Position Requirements:

·         Previous supervisory or management experience in housekeeping, preferably in a luxury hotel.

·         High School Diploma required; degree in Hospitality or related field preferred.

·         Strong supervisory and leadership skills with the ability to build and retain a high-quality team.

·         Excellent interpersonal and communication skills.

·         Knowledge of all cleaning operations, equipment, and materials including vacuum cleaners, push carts, and standard cleaning chemicals.

·         Experience with Opera PMS or similar hotel systems strongly preferred.

What’s in it for you?

·         Complimentary, well-balanced meal every shift.

·         Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.

·         Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.

·         Discounted parking and “two-for-one” Marcus Theatres movie tickets.

·         Career growth opportunities, including transfers between properties with service credit.

·         Early wage access, paid time off, and company-paid life insurance.

·         Medical, dental, and vision insurance available after 30 days of employment.

·         Employee Assistance Program and 401(k) with employer match.

Job Type: Full-Time, Salaried

Pay Rate: Based on Experience

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.