Senior Product Manager (Remote) bei undefined

Job Summary:

The Audience Activation Platform (AAP) is CDP’s newest offering for mission-driven organizations, aiming to build a more perfect view of the entire donor. We gather insights everywhere, from real-world and virtual events to socials, volunteer, donation, and other activities. With this comprehensive, connected, and real-time data, organizations can glean novel insights about what truly drives donor behavior, and tailor activities accordingly. 

The Senior Product Manager (SPM) will lead and manage a small, cross-functional team, taking the AAP from 0-1 and beyond. This leader will define the vision, strategy and roadmap for AAP, align them with CDP’s mission and broader outcomes, and develop novel customer segments and use cases for the product suite. Accountable for P&L, including reporting to the executive team, board, and other stakeholders, the SPM will pioneer a new product area for CDP. 

More importantly, the SPM is at the forefront of our mission to sustain a thriving public media system, and our larger mission to better connect organizational missions to with those who can support them, everywhere. This role will be pivotal in the evolution of CDP, and in how non-profits engage with their audiences.

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system.  CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services.  These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement.  Since its inception, CDP has delivered more than $1 billion in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public media.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

For more information visit www.cdpcommunity.org

How you’ll contribute:

Product Management

• Define the Vision & Strategy – Craft a vision for AAP that challenges, inspires and drives the team and organization. Design, a living, adaptive strategy to achieve that vision, aligned with our organizational strategies and organizational mission – to support the resiliency and of Public Media and other non-profits
• Go To Market -  Collaborate with CDP's Member Service Bureau (MSB), Epiphany Product teams, Client Services and others to create GTM strategies designed to ensure product adoption. Develop clear messaging, pricing, and segmentation to maximize organizational outcomes for AAP. 
• Understand the Customer – Establish segments, persona, and metrics to deeply understand workflows, needs, pain points and decision-making process for current and future customers, users and stakeholders. 
• Roadmap – Articulate the tactical priorities that drive vision forward, including innovation and experimentation in addition to features, architecture, and other efforts. Balance current and long term customer delight alongside business and organizational objectives. 
• Drive Execution– lead the team to deliver on insights and capabilities to clients with predictability, quality, and delight. 
• Measures and KPIs – Define north star metric, KPIs, and success criteria. Measure product and team performance, and iterate based on usage, sentiment, and feedback. 

People & Team Leadership

• Coach and Develop Individuals and the Team – Support the career, skills, and capabilities growth of the individuals under their stewardship. Challenge and support the team’s performance through coaching, mentoring and expert leadership.
• Align Individual Goals with Product & Organizational Outcomes 
• Foster a high performance, collaborative team environment
• Measure and Improve Team Performance – Using product and customer data, internal feedback and team retrospectives, drive performance by supporting continuous and iterative improvements on the team.

Experience/Skills

Required

• 5 years as product manager
• 3 years leading a cross functional team
• Bachelors Degree or equivalent
• Proven success driving Go To Market strategies
• Strong Date-driven Product management orientation

Preferred

• Proven success taking a product from 0-1
• Client Services or non-profit client support

Educational Requirements 

• Bachelors Degree or equivalent

Behaviors and Attributes

• Communicative & Collaborative– Able to adapt communication mode and style for teams, individuals and situations seamlessly and naturally
• Situationally Aware – Be the first to notice issues as they arise, and actively work to resolve
• Adaptive Leadership – Lead change in a rapidly evolving organization, even when that change is new to you
• Trusted Advisor – Engender trust and build psychological safety with every interaction
• Enthusiastic – High-energy, motivated, and driven
• Continual improvement - Constantly growing one’s craft, learning new tools and techniques, and sharing these within and among teams
• Conflict resolution - Must be able to facilitate discussion of multiple approaches and drive resolution
• Assertive – be a voice of reason and authority, make the tough calls in the face of resistance to change
• Enabling Leadership – “I do whatever I can to improve the team’s outcomes”
• Inclusive Leadership- Actively seeks out and values diverse perspectives, ensuring all voices are heard and respected in decision-making and problem-solving, fostering an environment where everyone feels they belong and can contribute fully.

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status,   political belief, or socio-economic status.  CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.  

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at [email protected].