BILLING IMPLAUSIBLE REPRESENTATIVE (3544) bei Huntsville Utilities
Huntsville Utilities · Huntsville, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Huntsville
Career Opportunities: BILLING IMPLAUSIBLE REPRESENTATIVE (3544)Requisition ID 3544 - Posted
Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee's work and resources to drive career advancement. Join Us at Huntsville Utilities, where our team is customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.
Compensation
Offer Range: $19.34 - $24.44
Exempt/Non-Exempt: Non-Exempt
Benefits: Yes
Employment Type: Full Time
Department: Customer Care/Billing
Job Statement
Under direct supervision of the Billing Supervisor, analyze and resolve billing issues/concerns and perform various billing functions to render the customer an error-free bill.
Essential Duties
- Reviews and analyzes meter readings outside of billing parameters and makes decisions to release for billing or take follow-up measures to ensure the accuracy of bills.
- Issues orders to reread meters or maintenance orders to check for meter accuracy and review the results to render accurate bills.
- Review and analyze various error codes created when accounts are processed through billing but do not invoice due to errors.
- Performs cancel and rebill functions and renders corrected bills due to incorrect meter readings and/or incorrect estimations. Performs reset clearing and reverses late payment fees as necessary.
- Receives water repair statements, research, and issue adjustments if repair is within city ordinance guidelines.
- Interact professionally and courteously with customers informing them of unusually high consumption that results in high bills.
- Ensure that actual readings are obtained when the maximum number of estimates have been performed.
- Interact professionally with other departments/sections to research and follow up on billing issues.
- Maintain a record of implausible routes worked, orders keyed, and corrections made.
- Performs other duties as assigned.
Job Requirements
Education/Training/Certifications: High school diploma or GED equivalent required. Associate Degree in Business or a related field is preferred.
Experience/Skills: A minimum of one (1) year of Customer Service Experience and the ability to work well with others is required. Excellent written and verbal communication skills are required. Billing experience working account corrections such as cancel/rebill functions, reset clearing, and reversing late payment fees is preferred.
Equipment: Computer, calculator, fax machine, copier, telephone.
Physical Demands/Environmental Conditions: Primarily performs sedentary activities in an office environment; some tasks require repetitive motion over an extended period of time.
Other: The ideal candidate for this position will have a pleasing personality, the ability to make judgment decisions under strict time restraints, great work initiative, be a team player, and work with minimal supervision. Additionally, the individual must have excellent written and verbal communication skills. The schedule for this position may involve coming in at alternate times and working on the weekend.
Competencies
Accepting ResponsibilityBuilding and Demonstrating RespectCommunicating EffectivelyDemonstrates Required Job KnowledgeDrives Quality & ExcellenceManaging TimeSafetyDemonstrating InitiativeLongevityRelevant Job ExperienceComputer SkillsEducation Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.
Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee's work and resources to drive career advancement. Join Us at Huntsville Utilities, where our team is customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.
Compensation
Offer Range: $19.34 - $24.44
Exempt/Non-Exempt: Non-Exempt
Benefits: Yes
Employment Type: Full Time
Department: Customer Care/Billing
Job Statement
Under direct supervision of the Billing Supervisor, analyze and resolve billing issues/concerns and perform various billing functions to render the customer an error-free bill.
Essential Duties
- Reviews and analyzes meter readings outside of billing parameters and makes decisions to release for billing or take follow-up measures to ensure the accuracy of bills.
- Issues orders to reread meters or maintenance orders to check for meter accuracy and review the results to render accurate bills.
- Review and analyze various error codes created when accounts are processed through billing but do not invoice due to errors.
- Performs cancel and rebill functions and renders corrected bills due to incorrect meter readings and/or incorrect estimations. Performs reset clearing and reverses late payment fees as necessary.
- Receives water repair statements, research, and issue adjustments if repair is within city ordinance guidelines.
- Interact professionally and courteously with customers informing them of unusually high consumption that results in high bills.
- Ensure that actual readings are obtained when the maximum number of estimates have been performed.
- Interact professionally with other departments/sections to research and follow up on billing issues.
- Maintain a record of implausible routes worked, orders keyed, and corrections made.
- Performs other duties as assigned.
Job Requirements
Education/Training/Certifications: High school diploma or GED equivalent required. Associate Degree in Business or a related field is preferred.
Experience/Skills: A minimum of one (1) year of Customer Service Experience and the ability to work well with others is required. Excellent written and verbal communication skills are required. Billing experience working account corrections such as cancel/rebill functions, reset clearing, and reversing late payment fees is preferred.
Equipment: Computer, calculator, fax machine, copier, telephone.
Physical Demands/Environmental Conditions: Primarily performs sedentary activities in an office environment; some tasks require repetitive motion over an extended period of time.
Other: The ideal candidate for this position will have a pleasing personality, the ability to make judgment decisions under strict time restraints, great work initiative, be a team player, and work with minimal supervision. Additionally, the individual must have excellent written and verbal communication skills. The schedule for this position may involve coming in at alternate times and working on the weekend.
Competencies
Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.
Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee's work and resources to drive career advancement. Join Us at Huntsville Utilities, where our team is customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.
Compensation
Offer Range: $19.34 - $24.44
Exempt/Non-Exempt: Non-Exempt
Benefits: Yes
Employment Type: Full Time
Department: Customer Care/Billing
Job Statement
Under direct supervision of the Billing Supervisor, analyze and resolve billing issues/concerns and perform various billing functions to render the customer an error-free bill.
Essential Duties
- Reviews and analyzes meter readings outside of billing parameters and makes decisions to release for billing or take follow-up measures to ensure the accuracy of bills.
- Issues orders to reread meters or maintenance orders to check for meter accuracy and review the results to render accurate bills.
- Review and analyze various error codes created when accounts are processed through billing but do not invoice due to errors.
- Performs cancel and rebill functions and renders corrected bills due to incorrect meter readings and/or incorrect estimations. Performs reset clearing and reverses late payment fees as necessary.
- Receives water repair statements, research, and issue adjustments if repair is within city ordinance guidelines.
- Interact professionally and courteously with customers informing them of unusually high consumption that results in high bills.
- Ensure that actual readings are obtained when the maximum number of estimates have been performed.
- Interact professionally with other departments/sections to research and follow up on billing issues.
- Maintain a record of implausible routes worked, orders keyed, and corrections made.
- Performs other duties as assigned.
Job Requirements
Education/Training/Certifications: High school diploma or GED equivalent required. Associate Degree in Business or a related field is preferred.
Experience/Skills: A minimum of one (1) year of Customer Service Experience and the ability to work well with others is required. Excellent written and verbal communication skills are required. Billing experience working account corrections such as cancel/rebill functions, reset clearing, and reversing late payment fees is preferred.
Equipment: Computer, calculator, fax machine, copier, telephone.
Physical Demands/Environmental Conditions: Primarily performs sedentary activities in an office environment; some tasks require repetitive motion over an extended period of time.
Other: The ideal candidate for this position will have a pleasing personality, the ability to make judgment decisions under strict time restraints, great work initiative, be a team player, and work with minimal supervision. Additionally, the individual must have excellent written and verbal communication skills. The schedule for this position may involve coming in at alternate times and working on the weekend.
Competencies
Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.
Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee's work and resources to drive career advancement. Join Us at Huntsville Utilities, where our team is customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.
Compensation
Offer Range: $19.34 - $24.44
Exempt/Non-Exempt: Non-Exempt
Benefits: Yes
Employment Type: Full Time
Department: Customer Care/Billing
Job Statement
Under direct supervision of the Billing Supervisor, analyze and resolve billing issues/concerns and perform various billing functions to render the customer an error-free bill.
Essential Duties
- Reviews and analyzes meter readings outside of billing parameters and makes decisions to release for billing or take follow-up measures to ensure the accuracy of bills.
- Issues orders to reread meters or maintenance orders to check for meter accuracy and review the results to render accurate bills.
- Review and analyze various error codes created when accounts are processed through billing but do not invoice due to errors.
- Performs cancel and rebill functions and renders corrected bills due to incorrect meter readings and/or incorrect estimations. Performs reset clearing and reverses late payment fees as necessary.
- Receives water repair statements, research, and issue adjustments if repair is within city ordinance guidelines.
- Interact professionally and courteously with customers informing them of unusually high consumption that results in high bills.
- Ensure that actual readings are obtained when the maximum number of estimates have been performed.
- Interact professionally with other departments/sections to research and follow up on billing issues.
- Maintain a record of implausible routes worked, orders keyed, and corrections made.
- Performs other duties as assigned.
Job Requirements
Education/Training/Certifications: High school diploma or GED equivalent required. Associate Degree in Business or a related field is preferred.
Experience/Skills: A minimum of one (1) year of Customer Service Experience and the ability to work well with others is required. Excellent written and verbal communication skills are required. Billing experience working account corrections such as cancel/rebill functions, reset clearing, and reversing late payment fees is preferred.
Equipment: Computer, calculator, fax machine, copier, telephone.
Physical Demands/Environmental Conditions: Primarily performs sedentary activities in an office environment; some tasks require repetitive motion over an extended period of time.
Other: The ideal candidate for this position will have a pleasing personality, the ability to make judgment decisions under strict time restraints, great work initiative, be a team player, and work with minimal supervision. Additionally, the individual must have excellent written and verbal communication skills. The schedule for this position may involve coming in at alternate times and working on the weekend.
Competencies
Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.
