Sr. Property Claims Representative bei Glatfelter Insurance Group

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position:

Glatfelter Insurance Group is seeking a Sr. Property Claims Representative in our Claims Management Department. The Sr. Property Claims Representative plays a critical role in managing and resolving complex property insurance claims efficiently and fairly. This position requires thorough investigation, evaluation, and negotiation to ensure claims are handled in accordance with company policies and regulatory requirements. The representative will serve as a key point of contact for policyholders, contractors, and other stakeholders, providing clear communication and expert guidance throughout the claims process. By leveraging their expertise, they will help minimize financial loss for the company while maintaining high customer satisfaction. Ultimately, this role contributes to the company’s reputation for integrity and excellence in claims service within the insurance industry.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Investigate property losses, make prompt telephone and email contact with insureds, vendors, contractors, repair facilities, manufacturers, agents, regional directors, field adjusters in order to expedite claims handling to achieve maximum positive public relations for the handling of the insured’s property and/or auto claim. 
• Evaluate coverage, liability, and damages to determine claim validity and appropriate settlement amounts.
• Negotiate settlements with claimants, contractors, and legal representatives to reach fair resolutions.
• Facilitates and mediates disagreements over the scope of damages, type of property, repairability, appropriate repair/replacement costs, to achieve customer satisfaction. Negotiates claim to an appropriate resolution within authority level and appropriate supervision. 
• Collaborate with internal teams such as underwriting, legal, and risk management to ensure compliance and effective claim handling.
• Provide timely updates and clear explanations to policyholders regarding claim status and next steps.
• Identify potential fraud indicators and escalate concerns according to company protocols.
• Is responsible for recognizing and identifying all recovery opportunities in their claim files, including subrogation aspects and salvage.  Is responsible for referring the claim file to the subrogation unit and providing the handler with the information needed to successfully pursue recovery. 

What We’re Looking For

Minimum Qualifications:

• Secondary school education with four (4) years in the insurance field and/or three (3) to five (5) years in insurance claims.  .
• Must have or obtain appropriate state adjuster licenses.
• Must be able to prioritize tasks on a daily and weekly basis.
• Excellent communication and interpersonal skills to interact professionally with diverse stakeholders.

Preferred Qualifications:

• Experience in insurance claims or appropriate transferable concurrent experience in a related field.
• Ability to read and interpret basic insurance policies and make appropriate decisions based on sound analytical thinking skills and rational thought processes.
• Familiarity with claims management software and digital documentation tools.
• Demonstrated ability to manage high-volume caseloads while maintaining attention to detail.
• Works independently with minimal supervision.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 8