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Inside Sales Supervisor bei NEWPRO Operating LLC

NEWPRO Operating LLC · Wilmington, Vereinigte Staaten Von Amerika · Onsite

65.000,00 $  -  75.000,00 $

Jetzt bewerben
Overview:

 

Join NEWPRO Home Solutions as an Inside Sales Supervisor, guiding and developing a high-performing sales team to exceed call center goals, enhance customer experience, and drive growth.

 

What You’ll Do:

  • Supervise a team of Inside Sales Representatives.
  • Ensure that agents are adhering to agent performance phone metrics.
  • Monitor calls and report findings for one-on-one training and employee development.
  • Manage daily performance reports for each market to ensure each market is achieving the call center goals.
  • FIVE9 phone system is properly staff and ISR are meeting optimized for call performance.
  • Gather weekly performance report per ISR; analyze weekly statistics and coach accordingly.
  • Conduct meetings with ISRs on a one-on-one basis and role play the inbound/outbound scripts and objections/rebuttals to gain the highest quality appointments.
  • Conduct daily meetings to instill the priority of the call center is to provide a positive experience for every customer while meeting company expectations.
  • Conduct themselves and coach others to exemplify NEWPRO Home Solutions Core Values to coworkers and customers.

 

What You’ll Get

  • Base Salary $65,000-$70,000 + Bonuses
  • Generous paid time off policy and holiday pay
  • Health, Dental & Vision
  • Company-paid life insurance and long-term disability
  • 401K 
  • Supplemental Insurance 
  • Flex Savings & Health Reimbursement Accounts

 

What You’ll Need

  • Minimum of 2 years of call center sales management experience needed.
  • Salesforce FIVE9 experience is a BIG Plus!
  • Outbound Dialer with appointment setting and inside sales experience preferred.
  • Home improvement call center management experience is ideal.
  • Effective communication and leadership skills
  • Encouraging and motivating the team to be their best!
  • Must be willing to work daytime, evening, and weekend shifts.
  • The hours of operation are M-F 8am-7pm and Saturday and Sunday 9a-1pm.
  • High school diploma, or equivalent
  • Pre-employment background check

 

About Us:

 

NEWPRO Home Solutions is one of the leading home remodeling companies in the nation, delivering top-quality products, expert installation, and exceptional customer service for more than 75 years. With a reputation built on trust, craftsmanship, and innovation, NEWPRO specializes in transforming homes with replacement windows, doors, siding, roofing, baths, and showers. Our team is passionate about creating beautiful, energy-efficient, and long-lasting home improvements while providing homeowners with a seamless, stress-free experience from start to finish.

 

 

Posted Min Pay Rate:USD $65,000.00/Yr.Posted Max Pay Rate:USD $75,000.00/Yr.
Jetzt bewerben

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