Fulfillment Generalist 1 bei East Fork

Fulfillment Generalist

Job Description V2025.01

Position Description

The Fulfillment Generalist is responsible for assisting East Fork’s order fulfillment operations. Their primary task is the packing & shipping of inventory to achieve EF’s delivery deadlines. Their secondary task is to cross train into a Production role, such as Glaze or QC, and flex to that role in times of low order volume in Fulfillment. This position will work out of East Fork’s Caribou location. 

Responsibilities

Fulfillment Logistics

• Prep and pack shipments and inventory for all customers and/or sales channels.

• Perform other fulfillment duties as needed: clean & restock, clear the conveyor belt, unload/load trucks, sticker pots, assist with deliveries, etc at or above the rate expectation for each task.

• Cross train into a Production role, and flex into the Production role when Fulfillment demand is low. 

• Fulfill pottery to the Asheville store location, if needed.

• Train/Shadow temps in all packing, shipping, and other departmental  duties.

• Additional duties as needed.

Reports To

Fulfillment Manager

Collaborates With

Fulfillment Team

Glaze Team

QC Team

Customer Care Team

Direct Reports

none

Measured Metrics and Review Schedule

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually in Q1 for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

• Regularly meet or exceed daily order packing targets as set by the fulfillment leadership to support promised order fulfillment timelines, generally at least 80 orders/300 items a day on average during sales moments.

• All boxes packed meet operational standards (i.e. packaging & labeling requirements).

• Order fulfillment mistakes are kept below 1% of all outgoing orders--contents of packages match orders, addresses are accurate, minimum breakage on items.

Estimated Weekly Hours

40 hours, Monday through Friday, 7:30am-3:30pm with some expected overtime and weekend hours on occasion

Classification

This position is full  time, non-exempt.

Pay Rate/Grade

East Fork shall pay you $23.15/hourly at Grade 1

Qualifications

• 1-6 months experience packing and using shipping software is preferred. 

• Candidates should be able to pack & ship merchandise with minimal absenteeism and have the ability to work with minimal supervision.

• Must be able to lift, push, pull and carry up to 50 pounds.

• Must be able to stoop, bend, kneel and reach above the head.

• Must be able to go up and down step ladders safely while carrying products.

• Must be able to use technology day to day (such as shipping software, e-mail,  Chat and other applications), and use it to keep up with relevant departmental and company-wide communication. 

• Ability to respect and communicate across lines of cultural differences.

• Ability to address conflict by assuming positive intent and seeking to understand.

• Ability to embrace a mistake without fault.

• Ability to adhere to all safety protocols.

Physical Demands

Extensive physical exertions which includes but are not limited to: 

• Lifting of up to 50 lbs. as needed

• Transporting merchandise and equipment

• Repetitive bending and lifting/pulling/twisting arm motions

Company Overview

East Fork is located in Asheville, NC and Atlanta, GA. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

What can we offer

• Paid Time Off (PTO)

• Paid Holidays

• Sick Leave

• Bereavement Leave

• Paid Medical Leave

• Employee Assistance Network

• Court Activity Leave

• Employee Discount

• Employer funded $10k group life insurance plan

• Employer Subsidized Health Insurance Plans

• Voluntary Vision & Dental Plans

• Employer matched 401(k)

Values at Work 

Craft:  Craft is not the things we make, it’s the way we make them.  It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration:  We approach each other with focus, clarity, and kindness.  We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.   

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.  

Diversity, Equity and Inclusion 

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity.  We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit.  We honor the collective sum rather than a monolithic experience to  reveal a  path of excellency, yours and ours.  As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support  diversity, equity and inclusion in our framework, and we invite all East Fork teammembers to contribute to this goal.

Levels for Role

Level One

Fulfillment Generalist

Level two 

Fulfillment Generalist 2

PGH1, starting at $26.29/hour

• At least 6 months at Level 1

• Has a general understanding of how the rest of the department works (picking/sorting process, receiving processes, freight, etc), enough to start to understand the larger picture and goals.

PLUS Either:

• Packs an average of 90 orders per 8 hour day during sales moments while staying below 1% item breakage OR can fulfill other duties while still hitting the Level 1 normalized order standard. 

Or:

• Cross Trained Production and assists when needed during low order volume moments

Additional Responsibilities:

• Intermediate knowledge of shipping software: 

• Can perform basic troubleshooting (ie. able to look up orders in the Dashboard, reship correctly, fix a phone number in the packing app, etc) for themself or their peers (level 1).

• Can correctly ship dropship orders

• Can bulk ship correctly, when appropriate/requested.

• Can assist, as necessary, for packing Hospitality, Wholesale, and Freight orders. 

Level two  

Fulfillment Generalist 3

PGH1, Starting at $29.42/hour

• Proficient knowledge of shipping software and backend functions:

• Complex troubleshooting: clearing totes when appropriate, can recognize and negotiate backorders, holds, incorrect warehouses/profiles/statuses, etc.

• Can correctly clear address holds

• Awareness of inventory management (can remove broken items correctly),etc. 

Additional Responsibilities:

• Communicates appropriately intra- and inter-departmentally to address any of the above issues.

• Autonomy/Depth Vision: Functions with minimal direction but asks for clarification when appropriate

• Can onboard Temps or help with more advanced training (ie. new full time associate).

PLUS Either:

• Packs an average of 100 orders per 8 hour day during sales moments while staying below 1% item breakage OR can fulfill other duties while still hitting the Level 2 order standard. 

Or:

• Cross trained in inventory functions  as well as Production, and assists when order volume is low.