Emergency Communications Engineer bei Cedar Park Group

Emergency Communications Engineer

Cedar Park Group is hiring an experienced Emergency Communications Engineer to support and oversee the technologies that power NYC’s 911 and public safety communications environment. You’ll deploy, configure, and support mission-critical network and telephony systems (E911/NG911, Text-to-911, ESInet, unified communications), coordinate with carriers and neighboring jurisdictions, triage incidents, and guide vendors—ensuring reliability, resiliency, and life-safety readiness across the platform.

Schedule/Shift: 35 hours/week; onsite; on-call/after-hours and some weekends required. 12 months contract.

Requirements

Mandatory

• 12+ years working in data center/field environments supporting related infrastructure.

• 8+ years in network support with LAN/WAN troubleshooting.

• 8+ years across communications routing/transport/delivery (wireline, wireless, VoIP).

• Proficiency with documentation tools (Excel, Visio, Word).

• Strong knowledge of networking hardware, topologies, and telecom cabling standards; able to pull/terminate cabling.

• Solid computing systems/hardware knowledge.

• LEC circuit termination/turn-up experience.

• Land-mobile-radio (LMR) experience, including P25 conventional/trunked networks.

• Experience with call routing, selective routing, trunking, and location-based routing.

• Ability to perform job-related physical tasks.

• Able to follow detailed job documents and SOPs.

• Willing to travel within NYC to meet SLAs; able to support on-call, after-hours, and weekend work as needed.

• Excellent communication skills—clear written, verbal, and presentation abilities.

Desired

• Bachelor’s degree in Computer Science or related field.

• Hands-on experience with emergency communications infrastructure, systems, and applications.

• Experience with DMS and ACD systems.

• Knowledge of ANI/ALI services and 9-1-1 Call Handling Systems.

• NG9-1-1 ESInet call routing experience.

• SMS/RTT/TCC routing and SMS aggregation experience (Text-to-911).

• Third-party emergency communication integrations.

• GIS/location-based services experience.

• Familiarity with 911-related TDOS/DDOS risk mitigation.

Responsibilities

• Deploy and support emergency communications network infrastructure (racking, cabling, configuration, and testing).

• Provide technical support for E911/NG911 telephony and telecommunications systems delivering calls to Public Safety Answering Centers (PSAPs).

• Support Text-to-911 services (inbound/outbound SMS, MMS, RTT).

• Oversee vendor-managed ESInet services and systems.

• Support unified communications services for public safety users.

• Support emergency point-to-point links, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications.

• Triage/investigate service and infrastructure incidents; determine root cause and drive remediation.

• Maintain 911 and Text-to-911 lab/test environments; validate test cases and results.

• Provide technology asset management support and oversight.

• Coordinate deployments with originating service providers, neighboring jurisdictions, and relay centers.

• Direct vendor activity across telecom services and infrastructure.

• Perform data/performance analysis for communications services; document and report findings.
  

  Benefits:

  • PTO
  • Vacation pay
  • Bonus pay
  • Health insurance
  • 401k

  Why Join Us:

  Join Cedar Park Group and experience a company that genuinely values your growth and success. Beyond our standard benefits like bonuses, PTO, health insurance, and training and career advancement, you will have an entire team dedicated to your success. Your personal recruiter will help you with your credentialing and document process. If you're ready to take the next step in your career and experience the difference a dedicated team can make, we invite you to join Cedar Park and become part of our family. Your career growth and success are our top priority!