Medical Front Office Lead bei Joint Implant Surgeons of Florida

Description

As the Front Office Lead for our busy orthopedic practice, you will be the front office expert and a key member of the Co- Lead management team. This role combines patient-facing duties, such as check-in/out and payment collection, with senior responsibilities, including staff support, training, and stepping into the Manager role as needed. The ideal candidate is a highly organized, compassionate, and detail-oriented professional with a deep understanding of medical insurance and medical record knowledge.  

Essential duties and responsibilities: 

• Serves as the point of contact for patients, greeting them warmly and managing the check-in and check-out process with a high degree of professionalism. 
• Schedule new and follow-up appointments effectively, coordinating with clinical staff to ensure optimal patient flow. 
• Prepare and organize patient charts for daily appointments, ensuring accuracy and completeness of all required documents. 
• Process faxes using Provider Flow ensuring data integrity and security. 

 Financial and Insurance Management: 

• Expertly verify patient insurance eligibility, benefits, and coverage prior to appointments.  
• Collect copayments, deductibles, and outstanding balances according to established protocols.  
• Field and resolve complex billing and insurance questions from patients.   

Patient Record Administration: 

• Maintain and update patient demographic and insurance information in the EMR system. 
• Process requests for medical records. 

 Operational Support: 

• Monitor the office schedule and patient flow, proactively adjusting as needed.  
• Identify and help resolve operational issues or patient service complaints.  
• Assist with other administrative and clerical duties as assigned to ensure smooth office operations. 

Requirements

 Qualifications: 

• Minimum of 2+ years of experience in a medical office setting, preferably in orthopedics. 
• Prior experience in a lead or supervisory role is highly desired.  

 Skills and abilities: 

• Knowledge of medical insurance plans and the verification process.  
• Proficiency with electronic health record (EHR) systems and medical billing software.  
• Exceptional customer service, communication, and interpersonal skills.  
• Strong organizational and problem-solving abilities, with excellent attention to detail. 
• Proven leadership skills and the ability to train and motivate team members. 
• Professional demeanor and ability to handle stressful situations with composure. 
• In-depth understanding of HIPPA regulations and patient confidentiality. 

 Education: 

• High school diploma or GED required. 
• Associate’s degree or medical administration assistant certification is a plus. 

Benefits: 

Great benefits and no weekends.