B2B Collections bei American City Business Journals (ACBJ)

Principal Duties and Responsibilities

• Monitor assigned market aged receivables regularly.
• Responsible for inbound and outbound business-to-business collection calls
• Perform collection emails & calls each day
• Manage a portfolio of 12 to 17 markets.
• Work to achieve weekly collection goals/metrics
• Work with billing specialists and market staff on invoice discrepancies
• Maintain relationship with customers and market staff.
• Provide follow-up to customers and various departments by email & phone.
• Send customer invoices, recommend payment plans when appropriate.
• Recommend accounts for third party collections when necessary.
• Provide weekly feedback to management on difficult accounts.
• Process credit card payments
• Adhere to all company policies