Turndown Supervisor na The Dewberry Charleston

PRIMARY FUNCTION: Turndown Supervisor

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager

KEY RESPONSIBILITIES:

The Turndown Supervisor provides direct operational support and supervision to the Turndown Attendants and 2^nd shift Housekeeping team on a nightly basis. This role is essential to ensure smooth turndown services and active communication with the turndown attendants and the Front Desk. This role will have a full understanding of all departmental standards and act as the designated trainer for new Turndown Attendant hires. Additionally, the Turndown Supervisor will oversee all guest requests, public area requests and laundry services. 

Major areas of responsibility include, but are not limited to: 

• Create daily turndown assignments and distribute to all teammates at 5:00pm. 
• Host daily 5:00pm line-up with teammates on shift and overview the evening (e.g., arrivals, occupied rooms, events on property, VIP guests and special attention guests).
• Perform turndown service for VIP guests and other guests as needed.
• Full and complete mastery of all Turndown standards. Act as department trainer for Turndown Attendants. 
• Monitor Alice TURNDOWN requests and communicate with the staff appropriately. 
• Monitor Alice public area requests and communicate accordingly. 
• Monitor Alice room delivery requests, communicate accordingly and complete them as needed.
• Compile a nightly log of all DND, Refuse Service rooms and completed turndown services.
• Ensure compliance with Turndown standards, in-room amenities and proper room procedures by performing routine service audits. 
• Provide direct feedback, communication and daily notes to management. 
• Walk all floors, hallways, elevator landings and electrical closets to clear debris, in-room dining trays, trash and other miscellaneous items. 
• Check that all closet doors and doors to elevators are fully shut. 
• Monitor the soiled linen bins and clear the chute as necessary. 
• Ensure all soiled linen bins are taken to the loading dock before the end of the night.
• Check the cabinets on all elevator landings and make sure they are stocked and filled for the AM team the following day. This includes soaps, shampoo, conditioner, slippers, vanity kit, make-up wipes and shower caps. 
• Provide steaming, pressing and ironing services as requested by guests. This includes proper billing to the guest rooms and accurately producing a receipt. 
• Aid management about potential scheduling changes, conflicts and updates. 
• Conduct routine inventories of supplies and equipment.

QUALIFICATIONS: 

• High School diploma/GED required. 
• Minimum of one year of hotel/hospitality experience. 
• Preferred to have at least one year of supervisory experience. 
• Ability to lift fifty pounds. 
• Ability to bend or stand for extended periods of time. 
• Ability to work overtime, evenings, overnights, weekends, and holidays. 
• Ability to operate hand tools and cleaning equipment. 
• Ability to perform all aspects of the Housekeeping division.
• Superior attention to detail.
• Dependable work ethic with a positive attitude.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement  

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel. 

ABOUT THE DEWBERRY:

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. 

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined^TM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.