Jobs Program Manager bei Union Rescue Mission

Description

COMPANY DESCRIPTION: Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. 

POSITION SUMMARY: The Jobs Program Manager connects Union Rescue Mission (URM) participants with education, training, and sustainable employment opportunities. Acting as a connector between job seekers and employers, this position cultivates partnerships with businesses, training providers, and community organizations while guiding participants through assessments, career planning, skill-building workshops, and job placement. This position blends workforce development, apprenticeship, planning, coordination, delivery, and project execution in conjunction with life transformation and emergency service teams across sites.   

CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people”. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. 

ESSENTIAL FUNCTIONS:

• Serve as the primary manager between URM Jobs program participants and employment opportunities/employers. 
• Oversee and maintain partnerships with employers, unions, training providers, and workforce development boards to expand job placement options. 
• Visit employer and workforce development partner sites, creating pathways to sustain employment and workforce innovation opportunities. 
• Conduct labor market research to align training programs and workshops with current industry demand. 
• Manage jobs program representatives’ duties in preparing participants for hiring events, interviews, and apprenticeship programs. 
• Ensure the jobs program holds a high standard for completion of resumes, applications, and participant profiles to match candidates with suitable employers, collaborating with Jobs Program Representatives and Apprenticeship Coordinators. 
• Assist the Learning Center staff and team members with enrolling participants in vocational schools, certificate programs, and continuing education. 
• Maintain respectful and effective communication with internal and external stakeholders. 
• Track and report on program outcomes, including job placements, apprenticeships, and retention, with follow-up support provided on monthly, quarterly, and annual intervals.  
• Attend relevant meetings and prepare case notes and feedback on participant progress and attendance. 
• Encourage a growth mindset among guests regarding their educational and career development needs and goals. 
• Conducts other tasks and projects assigned by the Learning Center Director. 
• Commitment to URM mission, vision, and core values. 
• Encourage guests in their faith and growth in Jesus Christ. 

Supervisory Duties:

• Supervise Jobs Program Representatives.
• Planning, assigning, and directing work.
• Coaching and evaluating employee performance. 
• Recognize achievements and provide corrective feedback, when needed.
• Address employee concerns and facilitate conflict resolution. 

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job. 

• Required manual dexterity for occasional reaching and lifting small objects, and operating office equipment. 
• Regular movement includes standing, walking, and sitting. 
• Ability to lift curricular materials, books, devices, and other equipment, as needed. 
• Must be able to lift at least 25lbs.  
• Travel, as required. 

 WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job within the environment. 

• Indoor classrooms, office setting, and occasional off-site activities.  
• This position predominantly works indoors in a high traffic office setting. 
• Noise levels are considered low to moderate, with regular interruptions and inquiries. 
• Occasional same day work between site locations, partner sites, and program functions. 

Requirements

EXPERIENCE, EDUCATION AND LICENSURES:

• High school diploma or equivalent required. 
• Associate or bachelor’s degree required. 
• Minimum of 3 years’ experience in workforce development, employment services, or job placement. 
• Strong knowledge of labor markets, workforce programs, and community resources, particularly in the Greater Los Angeles area. 
• Experience in nonprofit, social service, or government-funded employment programs, preferred. 
• Must have access to reliable transportation and provide proof of a current California driver’s license. 
• Bilingual (English/Spanish) skills, a plus. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of WIA/WIOA, DOR, or similar workforce development programs. 
• Understanding employment law, EEO regulations, and ADA requirements. 
• Familiarity with the challenges faced by justice-affected job seekers. 
• Strong communication skills across written, verbal, online, and virtual platforms. 
• Proficiency with office productivity software such as Microsoft 365 and Google Workspace. 
• Ability to monitor and motivate learner participation, engagement, and performance. 
• Proven ability to collaborate proactively, concisely, and persuasively within and across teams. 
• Skilled in interacting effectively at all organizational levels and across diverse cultures. 
• Ability to function as a team member and lead projects, as needed. 
• Flexibility and adaptability to changing external environments and organizational needs.