Shift Supervisor bei Coffeehouse by Vibrant LLC

Description

Summary: The Shift Supervisor is responsible for assisting in the day-to-day opening and/or closing of Coffeehouse operations. This Shift Supervisor will assist with training, customer service, product knowledge and education, and encouraging safe work practices. 

Requirements

Responsibilities:

• Will perform and oversee open and/or closing procedures as it pertains to their shift 
• Ensure all checklist items for opening, closing, and beginning/ending of shift are completed as assigned   
• Act as point of escalation if/when manager or assistant manager is not available  
• Assist with training new employees  
• Count and balance cash drawers as needed following store operating procedure  
• Record all shift production, merchandising, and quality control of Coffeehouse   
• Input and update daily specials on signage and POS system   
• Assign necessary tasks to employees throughout each shift  
• Greet customers as they enter establishment and deliver an exceptional guest experience  
• Answer questions about menu items, make suggestions, inform customers of any specials or featured items, and take customer orders   
• Prepare drink and food items accurately following recipes and/or customer preference  
• Prepare hot and cold meat and vegetable dishes, salads, sandwiches, bakery items, and/or other similar food items   
• Collaborate with other location staff members to ensure consistent communication with staff 
• Complete waste logging/invoice reporting in the event a manager/assistant manager is not present 
• Stock all ingredients, condiments, supplies, etc.   
• Operate cooking or bakery equipment as assigned   
• Ensure customer service stations are well-stocked, organized, and clean  
• Perform cleaning duties including washing dishes, emptying and taking out trash, mopping floors, wiping down tables   
• Ensure all food and beverage prep areas and customer seating areas are kept clean and organized   
• Upsell merchandise and process transactions   
• Stock merchandise area and keep organized; may inventory, order, or receive products as directed  
• Respond to and resolve any customer complaints in a professional manner and escalate to the manager or assistant manager on duty if necessary  
• May coordinate with marketing team to produce content for social media pages   
• Adhere to and ensure all employee compliance with all health and safety regulations   
• Performs miscellaneous job-related duties as assigned  

Qualifications:

• Must have a flexible schedule and be able to open or close four days a week and be available on the weekends 
• Excellent communication and customer service skills  
• Ability to follow routine verbal and written instructions   
• Basic math skills  
• Ability to follow all safe food handling procedures and sanitation practices  
• Ability to work well with a team  
• Ability to stand and walk for extended periods of time  
• Ability to work in a fast-paced environment  

Environmental and Physical Activity Requirements:

This job operates in a fast-paced food and beverage service setting that involves standing and walking for extended periods of time. This role routinely uses food and beverage service equipment such as coffee brewers, blenders, and food prep utensils. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching, lifting (up to 25 pounds). Must be able to read print and computer-based materials and to do so with consistent accuracy.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.