Centrally located in Pryor, Oklahoma, Xcaliber International is the nation’s largest value tobacco manufacturer. Xcaliber’s extensive product portfolio features nine value-priced cigarette brands and two filtered cigars. Founded in 2001, Xcaliber International has spent over two decades continuously growing and improving its manufacturing capabilities. As of today, Xcaliber’s 500,000 square-foot production complex features a state-of-the-art manufacturing facility, automated warehouse and logistics center, administrative offices, an ISO-certified laboratory, as well as adjacent wholesale distribution and tobacco processing subsidiaries. Xcaliber also features an additional administrative office in Tulsa, OK. For over 20 years, Xcaliber International has established a reputation as an excellent employer, prioritizing employee satisfaction and safety.
Overview
We are seeking a motivated and customer-focused IT Support Specialist I to provide entry-level technical support to end users. This role is ideal for someone early in their IT career who has foundational experience supporting Windows systems, typical applications, and hardware setups.
The IT Support Specialist I will assist with handling service requests, troubleshooting fundamental issues, and supporting IT team operations across departments.
This position is on-site at our primary facility in Pryor, OK, and requires residence within the Tulsa metropolitan area with dependable transportation.
Key Responsibilities
- Respond to user support requests related to desktop hardware, printers, and fundamental software issues.
- Perform setup and maintenance of Windows 11 workstations and related devices.
- Assist in installing and updating standard applications and performing password resets.
- Log and document all support activities and escalate complex issues to higher-level support staff.
- Support inventory tasks, including equipment check-in/check-out and labeling.
- Provide basic support for A/V systems and conferencing tools under supervision.
- Maintain a professional and helpful demeanor in all interactions with end-users.
