Customer Service Representative bei Rohrer Corporation
Rohrer Corporation · Wadsworth, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Wadsworth
ESSENTIAL JOB TASKS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Generate sales orders for production.
• Enter the PO information into company database. Print Plant and Office copy of production orders.
• Support the Customer Service team with proofing work orders, new specs, quotes requests, die samples and other related requirements.
• Review tasks at hand and share information for processing customer’s requirements with project manager and customer service representative.
• Communicate closely with customers concerning ship dates, pricing information, assuring artwork is up to date and explaining the service abilities at Rohrer Corporation.
• Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• 2 years’ minimum previous experience within customer service
• Previous experience in printing industry preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent communication and teamwork skills
- Knowledge of administrative and clerical procedures and systems such as Microsoft Excel, managing files and records, designing forms and other office procedures.
- Knowledge of principles and processes for providing customer and personal services.
- Capable of being personal and strive to maintain strong relationships with customers.
- Usage of Microsoft Excel and other PC functions.
- Capable of being an active listener and quick thinker.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to be a team player while in the sense of being able to lead when needed.
- Prioritize tasks effectively; capable of picking up on a job at any given time to increase the opportunity to have a faster and timelier work flow.
- Strong willingness to help others.
- Capable of handling constructive criticism and be a corrective learner.
- Good listening and note taking skills.
- Fast learning aptitude and not afraid to ask questions when necessary.
