Role Summary: The Logistics Coordinator/Dispatch role is the operational link between the organization, our customers, and logistics. The primary responsibilities of this position include planning, organizing, and supervising the day-to-day activities of drivers and equipment in each geographical sector. The Logistics Coordinator has a deep understanding of the internal and external customers’ needs and limitations and uses that knowledge and the resources available to ensure efficient operations within four (4) key focus areas: Safety, Service, Productivity, and Cost Management.
Key Responsibilities (others may be assigned as business needs dictate):
· Uphold & maintain the highest standards of the Company’s mission, vision, & core values.
· Lead by example and ensure team compliance in the adherence of all Company policies, processes and procedures in accordance with the Employee Manual, Safety Manual, Department Manuals, etc.
· Provide effective leadership and work efficiently towards problem solving and resolution of conflicts among drivers, customers, and/or leadership.
· Direct the daily assignment of drivers and truck fleet through dispatch, route, and equipment usage planning.
· Maintain situational awareness of the entire logistics landscape. Be available 24/7/365 to coordinate operations.
· Provide exceptional customer service through timely communication.
· Maintain maintenance standards in conjunction with the Fleet Manager including records and vehicle inspection reports per DOT requirements.
· Represent 101 in dealing with new and existing customers and set accurate billing rates for all parties in the Company’s designated systems.
· In conjunction with the EH&S Manager and the VP of Logistics, provide training to employees related to DOT, FMCSA regulations, and 101 safety practices and policies, being proactive to ensure on-going compliance.
· Make critical decisions regarding efficient and effective operations, as well as, determining appropriate responses to urgent and emerging situations.
· Attend all Company meetings and training courses as required. Mentor & train teammates to allow for improved recruitment and retention.
