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Client Technologies Technician bei Florida Government Agency

Florida Government Agency · Tallahassee, Vereinigte Staaten Von Amerika · Onsite

72.800,00 $  -  72.800,00 $

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Client: Fl Government Agency
Position: Client Technologies Technician
Term: Oct 2025 - June 2026 with renewal
Pay: $35/Hr
Location: Tallahassee, Florida
Work Authorization: ONLY USC or GC no other visas accepted
 
Education: A bachelor’s degree or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
 
Experience 1-2+ years:
  • In a Help Desk or IT Support role;
  • In troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;
  • Using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);
  • In supporting Windows operating systems, MS O365, and common desktop applications;
  • Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;
  • Experience installing, maintaining, and supporting third-party applications;
  • Strong verbal and written communication skills; and
  • Excellent customer service orientation and problem-solving ability.
 
Responsibilities:
The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
  • Provide Tier 1 software, hardware, and network-related support;
  • Use documented procedures and checklists to assist end users with technical issues;
  • Use a ticket tracking system to log end-user information and a description of the issue;
  • Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
  • Escalate problems to Tier 2 technical support; and
  • Communicate with the end users regarding the status of the resolution.

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