Technical Support Specialist - A/V Support (Dallas, TX, US, 10281) bei Scotiabank

Requisition ID: 237738

 Salary Range: 76,500.00 - 142,120.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Overview

Contributes to the overall success of Technology for the Global Technologies and Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted comply with governing regulations, internal policies and procedures.

What You'll Do

•    Responsible for the day-to-day technical operation of Scotiabank’s meeting rooms and auditoriums.
•    Responsible to manage virtual events using the bank’s webcasting platform.
•    Manage and support Scotiabank’s senior leadership team and high-profile external events 
•    Provide specialized technical support in the planning, coordination, and execution of meetings/events for Scotiabank’s senior leadership and VIP events.
•    Responsible for ongoing preventative maintenance of AV Systems including conference room, media wall, Cable TV and audio systems
•    Oversee and facilitate event execution, working in coordination with internal stakeholders to ensure a positive customer experience for both event hosts as well as webcast viewers
•    Identify and introduce new technology to meet business objectives and provide technical consultation and guidance in specialized areas.  
•    Take a role in delivering the most technically complex and highest-level events by developing work plans, scheduling resources, monitoring and supporting execution, providing technical consultation to staff and review all work delivered
•    Develops and maintains preventative maintenance program for the areas supported; maintains inventory of spare parts and consumable items, coordinates service visits with third party vendors and ensures maintenance tasks are completed as scheduled
•    Ensures the department’s objectives are met; contributes feedback for performance appraisals, and maintains up to date knowledge of technology, industry and business practices
•    Helps to build a high-performance culture in a changing environment by aiding the development of strategies to drive continuous improvement through new skill development and integration of new technology solutions
•    Keeps updated on evolving AV and Meeting room technologies
•    Work in coordination with internal stakeholders to ensure a positive customer experience both for event hosts and audience (in-person & virtual)
•    Responsible for the technical set-up and media management of an event, coordinating production requirements, assuring all elements are functioning and in position
•    Responsible for the post-production of the event (if required), including editing and posting the file, providing metrics and actuals, and any post-mortem technology reporting
 

What You’ll Bring

•    Experience in fast-paced corporate AV/Meetings environment
•    2-5 years’ experience in AV production environment role
•    General IT knowledge with a propensity to learn and pick-up technical concepts
•    Strong communication skills (written & verbal) and good interpersonal skills to build relationships with internal and external business partners and vendors
•    Strong problem-solving skills with an ability to think quickly and rapidly resolve issues
•    Strong knowledge of AV/Meeting Technology, including:
        - Digital Video Routing and Management Solutions 
        - Crestron AV Control Solutions and Systems 
        - Videoconferencing Technology (Cisco Codecs, MS Teams, Webex) 
        - Audio Conferencing 
        - Digital Audio Systems (Including consoles, DSP’s, Network Audio, etc.) 
        - Multiple computing platforms  
        - Simple stage lighting systems 
        - Video switching and recording systems (Tricaster, Epiphan Pearl, Black Magic)
        - Previous experience in supporting meeting room technology for Executive level clientele would be an asset
        - Previous experience in producing webcast/livestream events would be an asset
        - Spanish speaking would be beneficial, though not required. 

•    Mentor other U.S. support staff
•    Adhere to established information security standards and procedures.
•    Ensure proper process are current and effectively manage control requirements.
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
•    Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Interested? 

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you? 

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 

#Dallas

Location(s):  United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.