Consumer Loan Funder (Scottsdale, AZ) bei Arrowhead Credit Union

Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona! Are you seeking a promising career in a rapidly growing organization? Check out this position. Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? If so, we want to talk to you - we are currently looking for Service Superstars to join our Team!

The Consumer Loan Funder position maintains consumer loan processing workflows, specifically auto, personal, and credit card loans, effectively communicating loan decisions and follow-up requirements while working as an intermediary between the Members and the organization, whether delivery is through direct Member contact or with Arrowhead Credit Union (ACU) participating indirect dealerships. Additionally, this position ensures accurate responses to all service support areas related to Credit Union insurance products and loan account information research. Consumer Loan Funders are responsible for more complex, specialized loan areas related to the Department of Motor Vehicle (DMV), consumer lending, Indirect lending and loan servicing. This position processes all stages of services related to consumer loans or indirect products and may assist with minor functions associated with second trust deeds.

Essential Functions and Responsibilities

1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
4. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility.

Service

1. Represents Arrowhead Credit Union courteously and professionally, which supports the mission and reputation of the organization.
2. Develops and maintains positive working relationships with all ACU team members, as well as with lending vendor relationships such as real estate loan providers or dealerships.
3. Acts as a liaison between members, Branches, Call Center, support departments, and indirect dealerships as related to loan products depending on the type of loan, which may require additional information.
4. Responsible for preparing consumer and credit card loan applications; the application preparation includes data entry, ordering credit reports, and reviewing loan application packets for accuracy and completeness.
5. Clearly communicates with all internal and external members or customers regarding the status of incomplete loan items or the requirements needed to meet guidelines set by the Credit Union.
6. Assists Consumer Lending team members with issues related to DMV support.
7. Demonstrates a comprehensive understanding and the ability to clearly explain ACU’s consumer and credit card products and services to members.
8. Promotes Credit Union products and services and actively refers members to credit union partners as appropriate
9. Consistently demonstrates an advanced knowledge and understanding of compliance and regulatory requirements for loan and credit products.
10. Demonstrates an extensive knowledge of Credit Union policies and procedures and compliance guidelines when completing assigned projects and researching issues.
11. Maintains member contact throughout the loan process to ensure loan funding and service satisfaction while maintaining complete integrity of the data that has been entered ACU’s core data or loan processing systems.
12. Ensures all required stipulations, including Proof of Income (POI), insurance, DocuSign, and any supporting documents, etc.) are gathered and verified for loan funding.
13. Consistently prepares, delivers, conducts follow-ups, funds, and disburses loan documents accurately.
14. Prepares all documentation required for processing all consumer and indirect loans, depending on the type of loan.
15. Consistently provides direct member and indirect dealership support in loan funding, opening memberships (accounts), and documents audits throughout all stages of the process.
16. Clearly explains consumer loan terms and conditions to Borrower(s) and Indirect Dealership Partners while tracking outgoing loan disclosures.
17. Reviews reports, audits data, and provides timely follow-up and completion.
18. Accurately tracks and produces reports summarizing all applications.
19. Responsible for recording and creating reports summarizing all consumer loan applications.
20. Responsible for the daily balancing of negotiable instruments and reconciliations utilized by the Consumer Lending department.
21. Consistently maintains confidentiality of member(s) sensitive information.

No aggressive sales goals – our focus is serving Members.

Benefits Include: (not a complete list) 

Wellbeing 

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health 

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc
• Pet Insurance

Career Development 

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.  

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. 

Pay range: 

Minimum: $22.66/hour | Midpoint: $28.33/hour | Maximum: $34.00/hour