Sr. Business Relationship Manager (Oklahoma City, OK, US, 73120) bei Love's Travel Stops

Req ID: 471282  

Welcome to Love's!

Our Truck Care Technology team is seeking a seasoned Business Relationship Manager (BRM) to join us on-site in Oklahoma City. This strategic leadership role is ideal for a Senior Manager with a robust background in software development and system integrations, who excels at aligning technology initiatives with business objectives.

As a trusted advisor to senior business leaders, the BRM is responsible for identifying and delivering innovative, technology-enabled solutions that drive measurable value. This role requires a unique blend of executive presence, strategic insight, and technical expertise to translate business vision into actionable technology strategies.

Job Functions:

Strategic Partnership & Executive Engagement

• Serve as the senior liaison between business units and Technology, building trusted relationships with executives and key decision-makers.
• Translate strategic business objectives into Technology roadmaps and initiatives.
• Influence enterprise technology investments by developing business cases and ROI-driven proposals.
• Facilitate executive-level communication, ensuring alignment of priorities, risks, and outcomes.

Leadership & Team Management

• Lead, mentor, and develop high-performing product and technology teams.
• Define and communicate the vision, strategy, and objectives for product and technology initiatives, including AI adoption.
• Drive performance, accountability, and timely delivery of high-quality, business-aligned solutions.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Manage budgets and allocate resources effectively to support strategic and operational priorities.

Value Realization & Portfolio Management

• Oversee intake, prioritization, and governance of IT demand across assigned business units.
• Drive measurable business outcomes by ensuring technology investments—including AI-enabled initiatives—align with strategic objectives.
• Provide executive-level reporting on IT portfolio health, project performance, and realized value.
• Implement and monitor key performance indicators (KPIs) to track progress and success.
• Support organizational change management and adoption of new digital and AI-driven solutions.

Innovation & Technology Leadership

• Act as a thought leader, delivering insights on emerging technologies, AI applications, industry trends, and competitive opportunities.
• Identify and champion opportunities for digital transformation, automation, predictive analytics, and machine learning.
• Stay current with industry trends, emerging technologies, and best practices to maintain competitive advantage.
• Facilitate effective communication between technical teams and non-technical stakeholders.

Governance, Risk & Compliance

• Ensure technology initiatives comply with enterprise policies, regulatory requirements, and security standards.
• Support executive governance forums, steering committees, and portfolio reviews.
• Partner with risk and compliance leaders to proactively identify and mitigate business and technology risks, including risks associated with AI and data use.

Qualifications and Skills: 

• 10+ years of progressive technology/business leadership experience, including 3–5 years in an executive-facing relationship management or senior management role.
• 3 years management experience

Hard Skills

• Exceptional executive presence with ability to build credibility quickly.
• Strong business acumen and understanding of how technology enables organizational outcomes.
• Skilled in executive communication, able to translate complex technical concepts into business language.
• Influencing and negotiation skills with ability to drive consensus without direct authority.
• High level of relationship management and stakeholder engagement.
• Strategic thinker with ability to balance long-term vision and short-term priorities.
• Strong change leadership capabilities to drive adoption of digital and AI-driven solutions.
• Demonstrated ability to manage conflict, resolve issues, and build alignment across diverse groups.

Soft Skills

• Strong executive presence with ability to build credibility quickly.
• Strong business acumen and understanding of how technology enables organizational outcomes.
• Skilled in executive communication, able to translate complex technical concepts into business language.
• Influencing and negotiation skills with ability to drive consensus without direct authority.
• High level of relationship management and stakeholder engagement.
• Strategic thinker with ability to balance long-term vision and short-term priorities.
• Strong change leadership capabilities to drive adoption of digital and AI-driven solutions.
• Demonstrated ability to manage conflict, resolve issues, and build alignment across diverse groups.
• Bachelor’s degree typically required
• Advanced degree may be required

WORK ENVIRONMENT:             

• Prolonged sitting, some bending and stooping
• Eye strain (screen use)
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Occasional lifting of up to 25 pounds
• Requires normal range of hearing and vision
• Additional hours may be necessary.

Note: The items identified above are representative of those commonly associated with this position but are not exhaustive. Employees may encounter additional or unforeseen hazards in the course of their duties.

**This job description should not be construed to imply that these requirements are the exclusive standards of the position. All employees may be required to follow any other instructions, cross train in other positions and to perform other duties as required by workloads. **

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Job Category: Information Technology