Sr. Agency Field Service Analyst bei Ameritas

This position is responsible for providing quality service to field officers and their administrative staff, producers/representatives, and other partners. This position is essential for measuring sales performance and reporting on the quality of the sales force.

Position Location: This is a hybrid role working partially in-office and partially from home. 

What you do:

• Delivers excellent customer service to our internal and external customers.
• Accumulates, reports, and analyzes sales data to identify field performance trends to conduct market studies; provides production projections, and coordinating marketing information needs with system modifications or changes.
• Troubleshoots complex issues relating to customer service, technology, and processes. Serves as a point of escalation for the team on field related issues.
• Collaborates with other departments to provide and assist with management information and reporting needs.
• Provides individualized and group training sessions as needed for internal and external customers as related to field performance.
• Monitors and modifies systems for industry and company awards.
• Provides audit support for field operations.

What you bring: 

• Bachelor’s Degree or equivalent experience is required.
• 1-3 years of related experience is required.

What we offer: 

A meaningful mission. Great benefits. A vibrant culture 

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: 

Ameritas Benefits

For your money: 

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance 
• Incentive Program Bonuses 
• Competitive Pay 

For your time: 

• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being: 

• Health Benefits: Medical, Dental, Vision 
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth: 

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

      For your community:

• Matching donations program
• Paid volunteer time– 8 hours per month

For your family: 

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.