About Us
At
the heart of the world’s greatest golfing destination, the Old Course Hotel,
Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around
active wellbeing and indulgent good times.
Part
of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately
owned resort, priding ourselves on delivering personalised guest experiences to
create lasting memories.
Why
Join Our Team?
With
a reputation as an employer of choice, we are committed to ensuring our
associates are our number one priority. St Andrews is the home of golf, and we
are the home of great guest service. People are our passion, and we believe
each associate plays a vital role in providing memorable memories to our
guests.
We
are a forward-thinking employer committed to the Hoteliers Charter and
developing our people, which is why we employ based on personality. We believe
all skills can be taught! Throughout your career with us, you’ll have access to
a wide range of different training opportunities providing routes to progress
from within, allowing you to reach your full potential whilst supported by our
committed leadership team.
We
love celebrating our associate’s success and do so through our employee reward
recognition schemes which encompass our ‘HOME’ ethos including Associate of the
Month.
Whilst
working for one of the most iconic hotels in Scotland, you will be rewarded
with a competitive salary, company pension scheme, free onsite car parking,
meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE
fitness access.
Our
benefits don’t end there, in your spare time, we also offer free access to The
Duke’s golf course and superb discounts in our restaurants and spa. Giving you
the opportunity to enjoy the many luxuries Old Course Hotel has to offer and
experience the 5* service for yourself.
When
you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have
access to request to stay overnight at a discounted rate, where available.
A
career at Old Course Hotel, what’s not to love?
*All
benefits subject to availability
About
the Role
We
currently have a new and exciting opportunity for a Reservations Coordinator to
join our busy reservations team on a full-time basis. This is a fantastic
opportunity to provide future guests with an exceptional level of customer care
by taking ownership of their accommodation, dining, spa and golf bookings,
whilst heightening their excitement about their impending visit.
You
will contribute to the growth and profitability of the Resort with efficient
handling of all enquiries and promotion of all resort services.
Duties
and Responsibilities
We’re
looking for an enthusiastic, confident, and organized individual to join our
Reservations Team. You will ideally have
previous experience of working in a reservations, sales, or customer
service-based role, where you’ve provided excellent customer service by
telephone, email, and letter. You’ll also be able to work using your own
initiative as well as part of a team, have polite and friendly telephone manners
and be punctual with good time management skills.
To be successful in
this role you will have the following skills and experience:
Essential
Desirable
Salary
£27,702.64
per annum
Hours
Permanent,
Hybrid, Full Time 40hrs per week, 5 out of 7 days. This role also includes an
element of weekend work.
Shift
Pattern
8.30am
to 5pm
9.30am
to 6pm
10.30am
to 7pm.
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.