Veterinary Client Care Team Member bei Vca

Due to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals Veterinary Specialist. This is a genuine opportunity for candidates with extensive high-level reception experience gained in a busy and challenging professional environment to join a successful and growing business with scope for career development for the right candidate. A customer service qualification is preferred.

The ideal candidate will have significant experience in a similar high-pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift-based role.

• Meeting and greeting clients in a professional, yet sensitive manner

• Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable

• Liaising with referring vets and accurately recording details

• Updating in-house notes system clearly and accurately

• Coordinating appointments with the animals owners

• Discussing finances and pet Insurance details

• Taking card and cash payments

• Accurately carrying out departmental filing

• Building good working relationships with colleagues at all levels

• Assisting with any other ad hoc duties when requested.

This is a full-time position working 40hrs/week over 5 days, Monday to Sunday, shifts between 7am -10pm.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Private healthcare
• Staff discounts
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
   
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme.

About us

Wear Referrals (part of Linnaeus Veterinary Limited, owned by Mars) is a multi-disciplinary, specialist veterinary referral hospital in the North East of England, close to the historic university city of Durham, the thriving city of Newcastle, and set between the northeast coast and the Pennines. The hospital is also within easy reach of the Yorkshire Dales, the Lake District and Scotland.

Our specialist services include neurology, orthopaedics, soft tissue surgery, internal medicine, anaesthesia, oncology, diagnostic imaging and cardiology, a busy primary care out-of-hours emergency service, in-house hydrotherapy.

We are committed to supporting all our associates' physical and mental health and are dedicated to making Wear Referrals a truly great place to work. Wear Referrals won 2 nationally recognised wellbeing awards in 2021 and are on track to attain 2 more in 2022. We have a large team of 14 qualified Mental Health First Aiders (MHFA) onsite at Wear Referrals, in addition to private counselling and a confidential Employee Assistance Program.

Please click apply to submit an application. For more information please contact our talent acquisition coordinator Sofia on [email protected].

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Salary Value: £26,159.33;

Salary Description: per annum;