Computer Maintenance Technician, Information Systems bei Wake Forest University

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

In this role, you’ll work independently to diagnose and repair a wide range of hardware and software issues, ensuring our faculty, staff, and students have the reliable technology they need to succeed.

Job Description

Essential Functions:

• Perform expert repairs on desktop and laptop computers, accurately diagnosing both hardware and software problems.

• Customize and load software to meet user needs.

• Deliver outstanding customer service by anticipating needs, solving complex issues, and keeping customers informed on the status of their repairs.

• Manage, update, and resolve service tickets in a timely manner, adhering to Service Level Agreements.

• Install new equipment and provide basic training to users.

• Maintain detailed and thorough documentation of all problems and their resolutions.

• Coordinate with external repair centers and vendors as needed to ensure successful repairs.

• Continuously expand your knowledge of new hardware and software used at the university.

• Uphold security and confidentiality for all sensitive university data.

• Assist with various projects and tasks as needed.

Knowledge, Skills, Abilities:

• A high school diploma with at least three years of relevant experience, or an equivalent combination of education and experience.

• Must have an A+ Certification.

• The ability to achieve Lenovo Repair Certification and Apple Repair Certification within three months of hire.

• Proven experience working with both Mac OS and Windows-based hardware and workstations.

• Excellent analytical, diagnostic, troubleshooting, and problem-solving skills.

• Knowledge of electrical safety and superior customer service standards.

• The ability to lift up to 25 pounds.

Desired Skills or Competencies:

• Experience with hand and power tools.

• A basic understanding of network principles.

• Apple repair experience and AMCT certification.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

 

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.

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