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Patient Service Representative (Contour-Rancho Mirage) bei DERMCARE MANAGEMENT LLC

DERMCARE MANAGEMENT LLC · Rancho Mirage, Vereinigte Staaten Von Amerika · Onsite

$37,440.00  -  $45,760.00

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Job Details

Job Location:    Contour Dermatology - Rancho Mirage - Rancho Mirage, CA
Position Type:    Full Time
Salary Range:    $18.00 - $22.00 Hourly
Job Category:    Health Care

Description

 

A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

 

Essential Functions & Responsibilities:

 

Patient Check-In

  • Greeting all patients and visitors warmly, ensuring a welcoming environment.
  • Maintain a clean and organized reception area.
  • Register new patients and update existing patient demographics, including insurance and financial details.
  • Verify insurance eligibility and inform patients of any pending balances or copays.
  • Manage patient flow by communicating delays and assisting with inquiries.
  • Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day.
  • Protect patient confidentiality at all times.
  • Inform patients of monthly specials and upcoming events.

 

Patient Check-Out

  • Provide a friendly farewell, ensuring patient satisfaction.
  • Address any remaining patient questions or concerns.
  • Schedule follow-up appointments.
  • Bill for services rendered and collect payments.
  • Reconcile financial transactions and end-of-day reports.

 

Phone & Communication

  • Answer and manage multi-line phones efficiently (within three rings, with minimal hold times).
  • Route calls accurately and provide coworkers with detailed patient requests/concerns.
  • Take and relay messages with full detail.
  • Schedule appointments according to provider templates to optimize patient satisfaction.
  • Maintain professional phone etiquette and uphold patient confidentiality.

 

General Duties

  • Maintain a comfortable environment by addressing patient concerns and anxieties.
  • Manage office inventory, place supply orders, and coordinate equipment maintenance.
  • Assist patients in distress and respond to questions, concerns, or emergencies as needed.
  • Ensure compliance with office policies and procedures, reporting any necessary updates.
  • Contribute to a positive team environment and assist with additional tasks as needed.

 

 

 

Patient Engagement & Education

  • Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable.
  • Assist in marketing efforts and patient education initiatives.

 

Workplace Expectations

  • Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
  • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
  • Teamwork - Develop and promote teamwork and cooperation among co-workers
  • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
  • Completion of all other duties as assigned by Management

 

Qualifications


Skills & Abilities:

  • Proficiency in EHR systems
  • Excellent patient communication and customer service skills.
  • Ability to work in a fast-paced environment
  • Knowledge of administrative and clerical procedures

 

Qualifications & Experience Preferred:  

  • High school diploma, GED, or equivalent experience
  • 2 years of customer service experience

Wage Range:  $19/hr - $22/hr  DOE

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