Patient Service Representative (Contour-Rancho Mirage) bei DERMCARE MANAGEMENT LLC
DERMCARE MANAGEMENT LLC · Rancho Mirage, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Rancho Mirage
Job Details
Description
A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment.
Essential Functions & Responsibilities:
Patient Check-In
- Greeting all patients and visitors warmly, ensuring a welcoming environment.
- Maintain a clean and organized reception area.
- Register new patients and update existing patient demographics, including insurance and financial details.
- Verify insurance eligibility and inform patients of any pending balances or copays.
- Manage patient flow by communicating delays and assisting with inquiries.
- Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day.
- Protect patient confidentiality at all times.
- Inform patients of monthly specials and upcoming events.
Patient Check-Out
- Provide a friendly farewell, ensuring patient satisfaction.
- Address any remaining patient questions or concerns.
- Schedule follow-up appointments.
- Bill for services rendered and collect payments.
- Reconcile financial transactions and end-of-day reports.
Phone & Communication
- Answer and manage multi-line phones efficiently (within three rings, with minimal hold times).
- Route calls accurately and provide coworkers with detailed patient requests/concerns.
- Take and relay messages with full detail.
- Schedule appointments according to provider templates to optimize patient satisfaction.
- Maintain professional phone etiquette and uphold patient confidentiality.
General Duties
- Maintain a comfortable environment by addressing patient concerns and anxieties.
- Manage office inventory, place supply orders, and coordinate equipment maintenance.
- Assist patients in distress and respond to questions, concerns, or emergencies as needed.
- Ensure compliance with office policies and procedures, reporting any necessary updates.
- Contribute to a positive team environment and assist with additional tasks as needed.
Patient Engagement & Education
- Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable.
- Assist in marketing efforts and patient education initiatives.
Workplace Expectations
- Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Completion of all other duties as assigned by Management
Qualifications
Skills & Abilities:
- Proficiency in EHR systems
- Excellent patient communication and customer service skills.
- Ability to work in a fast-paced environment
- Knowledge of administrative and clerical procedures
Qualifications & Experience Preferred:
- High school diploma, GED, or equivalent experience
- 2 years of customer service experience
Wage Range: $19/hr - $22/hr DOE
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