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Mechanical Service Coordinator / Dispatcher bei Comfortsystemsusa

Comfortsystemsusa · Grand Rapids, Vereinigte Staaten Von Amerika · Onsite

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Job Summary:
We are seeking a detail-oriented and highly organized Mechanical Service Coordinator / Dispatcher to join our team. This role is part of a team of 3 dispatchers that are essential in ensuring efficient scheduling and coordination of service calls for our team of 50 field representatives. The ideal candidate will have strong communication skills, a technical understanding of mechanical systems, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

  • Scheduling & Coordination:
    • Coordinate and schedule service appointments for technicians based on customer needs and technician availability.
    • Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.
  • Customer Interaction:
    • Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.
    • Gather necessary information from customers to accurately assess service needs.
  • Communication & Collaboration:
    • Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.
    • Work closely with management to optimize service operations and implement best practices.
  • Record Keeping:
    • Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.
    • Prepare and submit reports on service performance and technician productivity.
  • Technical Support:
    • Stay informed about company products and services to effectively communicate solutions to customers.

Qualifications:

  • High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.
  • Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Ability to successfully work autonomously and in group environments, with minimal supervision.
  • Excellent verbal and written communication skills.
  • Problem-solving skills with a customer-focused mindset.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and training
  • A supportive team environment
  • Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA
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